Guys I posted this over on Whirlpool (link at the bottom) - but then thought as its a warranty issue you guys might have some insight as well (plus I sourced the card though here).
After some ideas from you guys here.
I built myself custom PC a little over a year ago buying fairly decent components, the last part of this build was waiting for a GTX960 to become available locally for a semi-reasonable price. OK not 'reasonable' by most standards – but I was hoping to have this system last awhile and was driving a 27" display. One of the reasons I held out on a local purchase vs. an import was the warranty options.
Now a year and 1 day after I bought the GTX690 it died. Essentially my PC would boot and between 15 – 30sec later the display would freeze or the machine would hard reboot. It took me a few evenings after work before I figured out it was the card as it lasted just long enough to get into the OS so I though it might be software.
Upon inspection it seems obvious to that something had literal 'pop'd' on the board.
Check it out here: http://oi44.tinypic.com/o9hlqt.jpg
Pic taken after discovery, I didn't try and clean off the card and handed it over as-is.
The store I took it back to said it looked like a resistor or something had burst, but as they do not stock the card, and it was over a year they would need to RMA it to the manufacturer (PALIT 2 year warranty) – please wait up to 5 weeks.
Fast forward 3 weeks and I received this as the reply for the local store.
I sent a photo of the GC in RAxxxxxxxx to Palit. They have deemed the unit out of warranty based on the foreign liquid on the GC.
This liquid has not come from a burst chip. Palit sent me the below reasons why this liquid can not come from a burst chip on the GC.
If it's IC burnt, the board should be become black, and there's no liquid in IC, as it is semiconductor.
Since we are using solid capacitors, there's not possible to have liquid even the capacitors burnt.
I also asked for paid repair and this was rejected.
This item is ready for collection.
So they didn't send the item back just emailed a pic.. and now there seems to be an issue with water?. The residue that was on the board was an orangeish "chalky / powdery" substance from my memory – certainly not water. To my eyes this residue certainly seem to appear as if it radiates from a point of the board that is missing a chip (circled in the photo)
I can see no way water could have entered the case, and I kind of feel that maybe the damage was misrepresented when the store did the RMA.
What are my options here?I'm not in the position to replace the card right now, and I really don't feel like I should. Given my stance it is a hardware failure it should be under warranty right?
Thanks for reading my essay and any suggestions you have.
Not sure the etiquette for this but here the whirlpool link in case you are interested in what goes on there http://forums.whirlpool.net.au/forum-replies.cfm?t=2132820