A month ago in savvysteal.com purchase iphone4S and 5 charging back case, now confiscated arrival, contact [email protected], just let me wait, they do not produce any of the contact phone number, it will not take the initiative to solve the problem , gave me the number of a POST query, the query is not sent to my house address, until now no solution. Feel they are very unprofessional!
In this case how can I get my money back? Whether to call the police? My English is not good, I hope you understand.
Thanks!
Hi kingzrx
I know we have been emailing back and forth, but I hope you can understand that I am doing everything in my power to help solve this problem. It seems our communication isn't the smoothest and I feel that you aren't quite understanding the things I am trying to get across.
I will just present the current situation with the facts -
ITEM WAS PURCHASED SUNDAY 2013-08-11
(Address supplied and confirmed correct by yourself)
Rxxxx Zxxxx
xx xxxxxxxx road auburn NSW
auburn New South Wales 2144
ITEM WAS SENT TUESDAY 2013-08-13
(Address sent to)
xx xxxxxxxx road auburn NSW
auburn New South Wales 2144
Postal receipt copy
TRACKING ON AUSTRALIA POST: (Tracking number: 61251140825096)
19/08/13 17:00 - Delivered
I have since lodged a missing items claim with Australia post (11/09/2013) and I am awaiting their reply.
I certainly understand your concern as your order is relatively large - But please work with me so I can get you your items or a refund ASAP. Thanks again and my humblest of apologies for the inconvenience this has caused.