Microsoft Cash-back not received

LLavec on 13/11/2013 - 13:54

Hi,

I remembered about that cash-back offer in June/July this year and decides to check my bank account to see if I ever received it and I didn't. I have a claim confirmation number in an email they sent me but nothing more since I mailed in my receipt. Does anyone know how to contact Microsoft about this? I only seem to be able to find technical support numbers for Australia. Links to promo are dead now.

Thanks.

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Ci3reR on 13/11/2013 - 14:41

Try 0844 800 24 00* ?
Got it from their contact page

*Calls provided by BT to the 0844 number above will be charged at 5 pence per minute.A Call Set-Up Fee of up to 6 pence per call applies to calls from Residential lines. Mobile and other providers’ costs may vary. See http://www.bt.com/pricing for details.
derman on 13/11/2013 - 15:42

+1

I emailed them a while back and the address was "HardwareCashback@promtel.com.au". Though they took almost two weeks to reply…
- Lavec on 13/11/2013 - 16:06
  
  Thanks. I'll give that a go.
- Lavec on 13/11/2013 - 16:34
  
  +1
  
  Ok that email returned this message:
  
  "Thank you for your email.
  This promotion is closed and this mailbox is now unattended.
  For all product enquiries please phone 13 20 58."
  
  So I rang that number and was was told to contact:
  
  +612 9735 8888
  1800 233 033
  hardwarecashback@promtel.com.au
  
  So I rang 1800 number, which is for any MS promotions fyi, and was told they unfortunately never received my receipt and since promotion is now closed there's nothing they can do. I said never mind, it's such a small amount I'll just let it go and forget about it. Not worth fighting over for $15.
  
  Case closed.
  
  Thanks for your help derman.
jaygee on 18/11/2013 - 03:18

I don't believe the cash back is handled by Microsoft but outsourced in Australia.

Microsoft Cash-back not received

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