[StartHere] 3 Mobile transaction cancellations

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• 

  scotty on 03/05/2009 - 22:19

  Hopefully it has nothing to do with the recent $39 Blackberry post here that got pulled by Three…

• 

  Blinda on 07/05/2009 - 13:04

  Keep us posted.

• 

  Steve on 07/05/2009 - 22:21

  This is what dgmPro have said:

  I’ll get an official explaination for you, but essentially it’s because of abuse of the cashback system and the use of voucher codes that were not authorised.

  http://www.ozbargain.com.au/node/10615 might ring a few bells? This then promotes MoneyBackCo as the cashback site to use.

  Customers were also buying large numbers of ‘contract’ sim-only, and then cancelling – the t’s and c’s have always stated that the payout is for a contract handset, and not just for a contract-sim only deal. Obviously you can see the potential for abuse when the product purchased cost only $19, but cashback received was $64.

  The activity was such that the Three featuring on cashback sites was threatened, and all Three mobile voucher codes have been removed from the market.

  It looks like three have also cancelled genuine contract handset transaction also, and we're not sure yet whether these will be reinstated if we can prove that the sale was valid.

  We are continuing our dialogue with both dgmPro and clix regarding this.

  Steve.

  • 

    scotty on 07/05/2009 - 22:36

    Yeah. That's the Blackberry $39 offer, that OzBargain was forced to pull from the pressure from clixGalore.

  • 

    Blinda on 08/05/2009 - 13:26

    +1

    Hi Steve,
    Any explanation why Blackberry $39 offer is an abuse???
    "This then promotes MoneyBackCo as the cashback site to use."
    So people are not suppose to know they can get cash back from moneybackco?

    Aren't you doing the same to other deals??Domino's, Dell,S.Q,Bankwest. etc. All these should be considered as abuse?

    • 

      Steve on 08/05/2009 - 14:01

      Don't even suggest it! We'll lose all our offers then :-)

• 

  Josh81 on 15/05/2009 - 20:17

  +1

  This can't be legal that they refuse to pay the cashback once you signed up on the basis of that cashback.

  My brother bought a TV recently, came with a free bluray player by redemtion, they can't just say "oh sorry, we've decided not to give you the bluray anymore, you've just bought a TV"
  It's not a bloody gift a friend of yours said they'd give you.

  They will be sued for selling under false pretenses.

  If they want to end the offer because they've realised a loophole, then that's fine, but they have to pay out anybody who's taken it before they ended it.

  • 

    steven823 on 15/05/2009 - 20:33

    I agree, most people would not have signed up if 3 did not offer the cashback.

• 

  POWERevolution on 15/05/2009 - 21:06

  3 is terrible that why I never go with them.

• 

  forrest on 15/05/2009 - 21:21

  the cashback from moneyback or buckscoop is not the same as a cashback offer from a manufacturer/"brick and mortar" retail store. it is not guaranteed. you should not see the cashback from moneyback or buckscoop as an incentive to buy because you cannot be sure you will get it.

• 

  shump on 18/05/2009 - 17:14

  My 3 contract transaction also received network response "Sale Declined". I obviously have the order number, subsequent monthly bills, and can show browser history through moneybackco at the time of order.

  If 3 are arbitrarily declining commissions I feel this is misleading and deceptive conduct; regardless of the reliability of money-back networks they are a factor in our decision to sign up with them.

• 

  Yabadabadoo on 19/05/2009 - 11:26

  From what i can see 3 have cancelled transactions due to people claiming the cashback on a sim only plan. Even on the MoneyBackCo site it says its only available with a contract. I think they also cancelled transactions that used coupons as the coupons are linked to a type of dealer (like if your an NRMA customer you get $100 off if you order online) so by also claiming cashback you are claiming dealer commissions twice. Once with the coupon code and again with the cashback (which is just dealer comminsion). I can see why they stopped it. People where also using refer a friend as well which is like another dealer commission (the friend being the dealer) so now 3 are up for 3 times to commission they expected to pay not to mention some of the deals are by far the cheapest already. The blackberry plan is unbelievable cheap i can understand they they don't want to pay 3 lots of commission on it. 3 have never made a profit and now look to be joining vodafone so you can say good by to these deals very soon as there main competition will be gone so no need for these great prices. Some people just push thinks to far and it always ends badly in the end.

• 

  Steve on 20/05/2009 - 13:02

  +1

  I guess vanleeuwen has hit the nail on the head and the latest communication from dgm echo's this:

  The difference is that people were buying products solely for the cashback, and where the cashback amount was more than the product value. Call it a loophole if you will, but it’s one that was forbidden in the T’s and C’s, and one that has now been firmly closed. If this kind of activity goes on for any merchant, it jeopardises the affiliate (and cashback) activities for all. Cashback is a privilege, not a right, so if there are intentional efforts to abuse the system for any merchant, don’t expect to be paid. The difference is the intent. If you see yourself buying something solely for the cashback, then perhaps you shouldn’t be. MoneyBackCo is a good site, and well run, but activities by a minority of users such as this (seen in the sudden spike in volumes of people buying sim-only contracts) do put the reputation of the site and it’s users at risk, which is a shame. dgmAustralia and 3 mobile are committed to the cashback channel – it’s a valuable resource and rewards customers who are prepared to shop around, whilst giving retailers a crucial point of differentiation at the point of purchase over competitors – we’d like this to continue, and your support is appreciated.

  We have had some very constructive discussions with both dgm and clix and both networks have agreed to accept enquires from MBC members who took out a mobile handset contract with Three and have since had that moneyback transaction cancelled by Three.

  If you had a 3 mobile offer tracking in MBC which was subsequently cancelled then please submit an enquiry form clearly indicating the offer you used on MBC, '3 Mobile', '3 Mobile Handsets' or '3 Mobile Broadband', this ensures we send the enquiry to the correct network. You must include your 6 digit order number which appears on your confirmation email from Three. In the additional information please clearly state what handset and plan you puchased and also include the fact that the transaction in MBC has been cancelled, this will enable us to batch these enquires seperately from normal transaction enquiries.

  If you have already submitted an enquiry form and its in the 'Queued' state please ensure that all the details required above are on the enquiry. If the enquiry is in any other state then please submit a new enquiry as above.

  If you didn't purchase a handset on contract, do not complete an enquiry form as Three will not pay moneyback on these transactions and will only waste everyones time, and may result in Three deciding to sever their relationship with us.

  The use of voucher codes for these transactions may still mean that the transactions are declined, but dgm has indicated they may be able to reach a compromise in those cases, no promises though.

  If you have Three transactions which have failed to track, please continue to enter enquiries as normal, ensure you include the offer details, order number and phone and plan details.

  When the network/Three rule on these cancelled transaction enquiries we will no longer be able to pursue the enquiry as all avenues will have been exhausted.

  Please aim to complete your enquiries by Monday 25th May, we will then batch them and send them to the networks, after this date we will no longer accept enquiries on Cancelled Three transactions, as both networks have advised us that this will not be an ongoing process so we want to capture and clear up as many as possible in one go.

  Cheers, Steve.

  • 

    Blinda on 20/05/2009 - 16:44

    "Please aim to complete your enquiries by Monday 25th May, "

    That's a short notice.
    Hopefully everyone read this thread.
    It might be a good idea to send a group email to all people signed up last month.

• 

  Steve on 25/05/2009 - 10:52

  In order to capture as many cancelled transactions as possible we have extended the cut-off date for enquiries as detailed above until Monday 1st June.

  Steve.