Nexus 7 WiFi 32GB - not working, paid cash at JB, lost receipt - can anyone help w/receipt? Melb based

Lbuckerooni on 17/11/2013 - 21:00

Hi All,

Suffering from the dreaded power issue, where the device just won't power on. Followed the instructions from the google website with no joy. Bought it around Jan/Feb 2013 and it's not been working for about 3 months :(

Pretty sure when I threw the box out the receipt went with it, and as I paid cash I've got not record of the transaction - can anyone help me out with a melb based JB receipt I can borrow/have a copy of one?

This is a known issue, and I'm pretty sure I'll get laughed at walking into the store with just a non-functioning tablet asking for a new one/warranty claim.

Thanks for any assistance or advice!

Cheers.

Electrical & Electronics

Comments

  • BlazinPast on 17/11/2013 - 21:52
    +1

    You made three mistakes:
    1. Using cash
    2. Losing the receipt
    3. Throwing the box (it would have the barcode which JB could have verified as their own stock). Even that wouldn't guarantee a return/warranty claim though.

    Hopefully someone helps you out though with the receipt. I'm sure you'll get one

    • extract on 17/11/2013 - 23:31

      Using cash isn't a mistake it's a form of payment.

    • buckerooni on 18/11/2013 - 20:17

      yeah, it was the perfect hat trick! I went to south america for 3 months, and pretty much thought I would lose it along the way (had travel insurance so it was all-round a poorly thought out errr….'plan').

      lesson learnt around paying with cash, and also items 2 and 3!

  • elfie96 on 18/11/2013 - 08:34
    +1

    Does the device have a serial number on it?

    If yes then you shouldn't have an issue the JB staff should be able to look up with you serial number.

    If no then you would need to try and get it started or take it too ASUS service center in melb and they might be able to do it under warranty without your receipt (you could only try) (k114/63-85 Turner St, Port Melbourne VIC 3207)

    • buckerooni on 25/11/2013 - 13:17

      thanks elfie - it's going off the the silverwater service centre now. The S/N lookup with ASUS support did the trick!

  • foobar on 18/11/2013 - 09:03

    If someone does loan you a receipt, won't that then affect their ability for warranty claims should they need to make one? Assuming they will link the receipt to the tablet via serial number if it isn't already.

  • hangdog on 18/11/2013 - 10:43
    +1

    From Asus' warranty page http://www.asus.com/au/support/Article/599/

    "If You do not provide the requested documents for warranty validation then the manufacture date of the Product as recorded by ASUS will be deemed to be the date of purchase."

    So you should probably check with ASUS ASAP. If it was built before one year ago today, you might be out of luck, but any more recently and you should be OK.

    • buckerooni on 25/11/2013 - 13:15

      Got straight onto ASUS (didn't bother with JB in the end) - it's still under warranty and they're picking it up tomorrow. Turnaround is about 14-17 days at this stage. No biggie, it hasn't been working for 4 months :)

      thanks for that info Hangdog!

  • buckerooni on 18/11/2013 - 20:15
    +1

    thanks hangdog and elfie - yes there is a serial number. I'll try JB with that then Asus if that fails. At least I've got something to prompt them with now. Wish me luck!

  • pumpkinspice on 04/12/2013 - 15:33

    How have you gone with JB taking it back?
    Did this happen after attempting an update to JellyBean 4.3?

    • buckerooni on 04/12/2013 - 16:48
      +1

      How have you gone with JB taking it back?

      Went straight to Asus support - they checked serial number & organised a courier to pick it up next day - very nice!

      Did this happen after attempting an update to JellyBean 4.3

      don't think so, just stopped powering up one day - I'm not a heavy user of it and it stopped working at least 4 months ago, probably longer. Tried the steps as advised by gogole to no avail.

      Still waiting for an update on the status on how things are going, it took from a pickup on the 26th to the 3rd to arrive at the Silverwater repair centre…luckily I'm not using this device for business purposes!

      • pumpkinspice on 04/12/2013 - 17:05
        +1

        I'm glad ASUS were so good to deal with.
        I have a Nexus 7 as well, and I bricked it once when trying to manually upgrade it to Android 4.3.
        With the help of xda and Android Central forums I was able to fix it, so I was going to point you in that direction, but obviously no need now! :)

  • buckerooni on 10/01/2014 - 18:37
    +2

    wow, bit of a saga but all fixed now. courier company picked up package from work (melb). 8 days later arrives in syd and I get an email with an invoice for a broken screen and a picture of my device looking worse for wear. must have been crushed during the 8 days (8 days from melb to syd!) in transit. Was told to follow up with the courier company for insurance. I told them to sort it out themselves! Finally agree to fix the device - the screen and the original power issue. O/S call centre pretty frustrating, better to get the number of Silverwater and call them directly. Device picked up Nov 28th, delivered 8th Jan. Not exactly speedy, but now I have a working device again and didn't make too big a deal about the screen, which to be fair (most likely) wasn't their fault. overall score: 6/10, a pass!

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