My girlfriend ordered 4 tickets from Optus movie rewards (to use tomorrow) and nothing has arrived in her email.
The only contact is an email address with a reply turnaround of 48 hours. Is there anything else we can do? We have a paypal receipt proving the purchase.
First thing we tried….
Yes same thing happened to me last time. But that was a few weeks ago. Also check that your optusnet account isn't full, otherwise you don't get the emails.
happened to me once, had to call TLC marketing. give them a call, +61 (0) 28904 7200, they will send you the vouchers.
After posting on Facebook we managed to get it sorted. Not sure I would trust them again though.
FYI this wasn't to an Optusnet email address.
I always purchase my tickets through optus movie rewards and get them sent to my gmail. I receive it in 10 minutes or so normally. Have done it numerous times without any issues.
check your junk folder, mine usually gets sent there