Vodafone not honouring warranty want me to renew contract

Fixmyi on 29/11/2013 - 20:02

I am on 12months plan with vodafone with samsung galaxy note2. The phone started to give problems after few months as charger was making noise and then it didnt received any network i took it to vodafone store in melbourne cbd,they send it for repairs on 23/10/13 and after continuous calling they keep saying they are waiting for parts. I contacted vodafone support via Facebook page and email on 22/11/13 they told me the parts are not available and they will send me a new note 2 handset.asap i keep checking my letterbox every day but a week after again i send them email this time they replied the order got struck somewhere as they don't have white color note 2 so they will send me silver note 2 which I was ok with. On 29/11/13 i got email saying its bad news that they don't have any note2 in stock so they can't help me but if i renew my contract then they will give me note3. After staying on phone for nearly an hour going through and waiting they keep telling me manager is not available then i got to speak to her where she told me they can't do much with repairs as i have to wait for parts or either renew a contract I m without phone for nearly6 weeks now its still under warranty

They didnt respond well Keep fooling me around keep changing statements. They are not honouring the warranty but keen on selling me a new contract
What I want to resolve this is

I want a new galaxy note2 as its still under manufacturers warranty I don't want to wait more for parts as its nearly two months they should replace it with new note2 handset. If they can't do that I want note3 as they don't have note 2 in stock. Plus as compensation i want my two months bills to be forfeited

I have lodged complaint with tio but any help or input from you guys will be appreciated.
Am I still able to get new phone or do i have to wait for parts which may arrive till next Christmas

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Comments

  • Richardc on 29/11/2013 - 23:39

    u can ask them to cancel the contract. if a new note3 contract then they need to do some discount since they got ur old phone.

    • Fixmyi on 03/12/2013 - 14:00

      They ain't gonna cancel contract ,but its only 2 months left the best they can do is they said to let me upgrade to two year contract @102pm for 2 years and they will waive early exit fee of 80$
      I am so pissed off at them i am paying 40$pm just the handset fee every month and within 8 months the phone died and now they want me to sign up new contract .

  • BobD on 30/11/2013 - 07:31

    As well as TIO, I would go to VIC Consumer Affairs. You own a handset that should still be operative. Vodafone, as the retailer, has to bear the warranty and should replace the handset without qualification. You should not be forced into a new plan to get warranty on your handset. An alternative would be to get a refund of the purchase price although I can see problems there with determining the refund value. You will want the retail price and Vodafail will only want to offer a price much less.

    • Fixmyi on 03/12/2013 - 14:08

      Thanks for advice.
      I already complaint to tio and they have asked to wait till17th dec and to try resolving with vodafone
      .i have called vodafone again but they are making stories like its not their fault its samsung has stopped making note2 and parts are not available,
      I told them its not my problem they should give me new handset as its still available in market but this guy from escalations department tells me that by law it has to be serviced minimum 3 times before replacing it which I doubt as last time whenever I had problem with iPhone apple store just gives me new handset or refurbished but no questions asked.here I am without phone for two months and all they can do is let me upgrade to 2 years contract.

      I don't want another contract as my this contract is finishing in jan24th but i am not sure what will happen to my phone as it will runout of warranty and if they haven't replaced it what I am gonna do

  • rbrb on 30/11/2013 - 08:12
    +2

    You should have taken the phone to the samsung store in the city and had them look at it. It's always better to deal with the manufacturer rather than carriers as they waste time and do a crappy job.

  • srhardy on 30/11/2013 - 10:08
    +1

    they probably lost it and are lieing, covering their asses & screwing you in the process. send them the bill for the mobile (full rrp when it was new) and charge them for the loss of the handset, say another $1 per hour, $24 a day… honest, bill them like they would bill you and watch them squirm!

  • sreyudave on 30/11/2013 - 14:43

    I had the same issue with my Samsung Galaxy Note 1 as it stopped working one day and will not turn on after working fine for about a year. Tried factory reset and then went to Vodafone store at Werribee. The Vodafone worker was keep telling me that its not working because I have interrupted the update, even after denying 3-4 times he even put in the actual problem description that it is the reason for that. He said that its easy to fix for them and may take up-to 6+ weeks. I got it back in 3-4 weeks advising that they have replaced the device. Now again the same issue. I took it back to the Vodafone store in Werribee and no empathy to their old customers just very busy selling new contracts said that they can't do anything and I have to take it to Samsung in High point or they can send it back for repair to Sydney. Samsung gave me appointment after 3 weeks. Now I am without phone for more than a month. I have started hating Vodafone for their bad service. But I am on contract so not sure but may be thinking to go to TIO or may be to consumer affairs.
    Any suggestions would be appreciated as how to deal with these people.

    • [Deactivated] on 03/12/2013 - 18:39

      Just explain in detail to TIO via email exactly what you have told us. They will deal with them promptly.

  • kt007 on 30/11/2013 - 16:18

    Better stay away from vodafone, yesterday even in cbd area I did not get signals of Voda.

  • arislan on 01/12/2013 - 17:10

    I had similar problems with them before… I had an app going crazy with my data connection racking up to $300 in bills, I called them up, they said they'd cap it and "look" into it so I trusted them and continued to use my phone. A couple days later when I checked, it went up to $600.. I called them again and ask them what's the deal, and finally they said they'd waved the billing back down to $300 only if I sign a new 2 year contract at their premium package, i.e. $80 or so/month.. I was so pissed I hanged up on them. Next thing I know, they had external collectors sending "letters" to my home saying they'll send "people" to knock on my door to collect the bill. I paid the flipping bill and sweared off Voda from then on.

    • Ughhh on 03/12/2013 - 19:02
      +1

      I had similar problems with them before… I had an app going crazy with my data connection racking up to $300 in bills

      Unless it's the Vodafone app, I dont see how it's their problem/fault. Ditch the app or change the data settings, cause wouldn't that happen with any other network?

      • arislan on 04/12/2013 - 21:16

        eh? Read what I posted, I didn't say it was their fault I got the excess. Their fault was the false promises they made to me about capping off the data usage and the poor dealing they did after. Also, my excess data was in the KB, and they were billing me dollars/Bytes. I'm with Optus now, their excess is $10/1GB. Dodgy business practice. Also threatening my family with external collectors, very very bad.

        If you think they are not a dodgy mobile provider, good for you. The number of complaints against them and class action suits against them says otherwise. My neighbor used to be a contract IT architects at voda, he told me even their own staff don't use them. They'd rather use 3. Yes same company, but their operations and network are(were) still separate (at least at that time 2 years ago) .

        All I can say is karma is a beotch, if you're with them, you'll get burnt one day. It is just a matter of time.

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