PayPal's proof of shipment

Janko on 29/12/2013 - 22:01
Last edited 29/12/2013 - 22:15

I've just lost a PayPal appeal for a $500 camera that never arrived because the seller showed proof of shipment to the suburb I lived in (normal, non-registered post).

Yet PayPal's proof of shipment requires the delivery address on my account, not a suburb.

It astounds me they just accepted a suburb, for anyone could simply send a free worthless gift to a random person in the same suburb and have 'proof of shipping'. Seller had also given me the wrong tracking number at first (which I spent 4 hours over a month tracking down), so I don't have the 100% confidence he put the right address on that he has. He claimed the post office swapped the tracking numbers.

Wondering what to do next, as a seller must complete the contract, correct? I can't make a claim on AusPost because only the seller can do that. Does small claims court work interstate?

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Comments

  • 777 on 29/12/2013 - 23:00

    pursue with PayPal and make a complaint to Consumer affairs
    Was it bought of Ebay ?

  • 777 on 29/12/2013 - 23:01

    If you thinking of Claiming via Auspot, don't think they will honour it as it was not insured or registered
    if you do go Auspost complaint, make sure add all supporting documents and bills to them, as it happened to my Friend, they asked for receipts when the staff at post office refused to accept it and then blamed him for not submitting the proof of purchase after three months, ridiculous

    • Janko on 29/12/2013 - 23:39

      From what I've read AusPost only reimburse up to $50 for non-registered and only the seller can make the claim.

      I definitely won't be bidding on anything that doesn't offer registered post in future.

  • plmko on 29/12/2013 - 23:27
    +1

    "Yet PayPal's proof of shipment requires the delivery address on my account, not a suburb."

    Paypal don't give a flying bannana, about it's own rules, they are reckless and provide no duty of care, they say it's not automated but their decisions are literally they see you submitted something and they are satisfied. The tracking number doesn't even need to be correct, it just has to point somewhere.

    BUT I'll solve this for you in one clean sweep, when did you pay for the item and by what method: CC?

    If you used CC, go to your CC company and reverse the charge, paypal can't do shit against you.

    If not, go to your transaction centre in paypal and submit 'unauthorised transaction'. You'll get your money back for sure lol.

    By the way, this is also how you scam someone 100% of the time, I know because I got scammed $2k by a buyer like this, and Paypal actually approves of this (stupid I know).

    Although I'm not too sure about the viability of the last method since you bungled yourself by being honest and submitted a correct dispute instead of lying.

    Sellers have no protection, despite what Paypal says, Buyers can bail out 100% of the time, you just need to know the right buttons to push.

    Source: Pissed off former Powerseller with several thousands of feedback.

    • Janko on 29/12/2013 - 23:37
      +1

      Yes, it was CC but I wouldn't lie anyway, even if it meant losing the $500.

      I thought CC disputes had to be lodged within 30 days, but just looking up Westpac now I see it is 90 days. I'll give them a call tomorrow and discuss chargeback under non-receiving of goods.

      • plmko on 29/12/2013 - 23:42

        "but I wouldn't lie anyway, even if it meant losing the $500."

        That's your loss I guess, the seller is obviously lying through his teeth (at least from the info you've given).

        " thought CC disputes had to be lodged within 30 days,"

        That's why I asked when did you pay for the item. It's why lots of sellers are sneaky and claim expected shipping dates past those deadlines so you can't CC reverse them.

        Anyway I'd give 'unauthorised transaction' a try if you want your money back. There is actually no seller defense against that, believe me I've tried haha.

        • Janko on 29/12/2013 - 23:48

          I'm not convinced the Seller is scamming—he's put a lot of effort in as well ringing AusPost and replying to my messages.

          I just don't know how he can be so sure he didn't muck up the street number. In his shoes, I'd probably assume I stuffed up unless I took a photo or had the file I'd printed shipping labels from.

          It shocked me to find out Australia Post do not record the delivery address on at any point.

        • plmko on 29/12/2013 - 23:57

          "Australia Post do not record the delivery address on at any point."

          It's not registered, they don't need to keep records, I'm shocked Paypal even let this slip since they specifically say to use registered post at all times. Paypal never ceases to amaze me with their incompetency.

          Anyway best of luck to you, one bit of information, sellers must ship to your address entered into paypal, if he stuffs up, and ships to an incorrect address, that's considered by paypal not even having shipped it.

        • Janko on 30/12/2013 - 00:31

          I assumed registered just meant a parcel has its delivery registered by a signature. I would have thought some scanning of the parcels address would be done somewhere along the line.

          Yes, usually it's the sellers who get the short end of the stick. Maybe it's just the most honest?

    • Geewhizz on 30/12/2013 - 07:50

      It's not an unauthorised transaction, so you'd be commiting fraud by claiming it was. Two wrongs don't make a right.

  • DEvok on 30/12/2013 - 00:39

    To to the bank and make a dispute and the item never arrived, the bank almost sides with their customers, especially when item has never arrived, or you could place a unauthorized transaction and nothing even came in.

  • BobD on 30/12/2013 - 08:21
    +1

    Go to your bank and request a reversal. I reckon all the banks would like to stick it to PayPal

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