Hi there, I just ported to Optus Prepaid Social on my Nexus 5 and can't get 4G.
Is anyone else having this problem?
Phone is 4G compatible.
Plan is 45 Compatible.
In a 4G coverage area.
Talked to tech support etc to no avail.
Nexus 5 and Optus 4G help
Unorthodox on 11/02/2014 - 13:27
Comments
Bought if off Google Play Australia.
Do you have another 4G device to test?
Nope. It worked perfectly on Telstra 4G though.
So, the issue here is Optus 4G, not Nexus 5.
Don't know where you live, but maybe you only have 4G+ available on the 2300mhz band? Could that be the issue?
Where would I check that?
Melbourne suburbs close to the CBD
Did you check if they have applied 4g codes to your service
They need to activate 4G for you?
Yeah they don't seem to it by default
and also check your APN settings
One of the good things about being with one of the big 3 telcos is that you should be able to walk into one of their retail stores and ask them to help fix it.
I had a problem with the data settings with my Nex5 and a guy in a T store advised me how to fix it. I told him I was not a Telstra customer and he said, "That's OK, we are not that busy and that's what you get for buying a cool phone"!Thanks all of you!!
(It's definitely a Optus fault and I'll try get this solved for future references!)
Where did you buy the Nexus 5? Which version did you get? D820 or D821?