Master's 10% Best Price Guarantee

I just want to know if Masters have done the right thing. I purchased a new fridge the other day from Masters. I asked them to price beat an identical product offered by another retailer which was selling it for considerably cheaper. The competitor's shipping fee was about $50. When the price beat was initiated, Masters took into account the cost of shipping that was charged by the competitor. They then took 10% off the grand total price (fridge plus shipping) of the competitor. After the discount was applied, Masters then added the cost of their own shipping which was around $70. So in the end, I was only going to save about $4 by going through with the price beat. What I want to know is, why does Masters add the price of shipping from the competitor if they're going to add their own shipping charges (which is not subject to a discount)? Am I missing something here? Thanks.

Related Stores

Masters Home Improvement
Masters Home Improvement

Comments

  • to my knowledge for whitegoods they only match prices Not beat them
    Could be wrong

    • http://miy.masters.com.au/about/masters-promise

      *Products for price promise must be identical items and in stock, excludes trade quotes, commercial quantities and stock liquidations. Excludes non-Australian-based competitors and their websites. Price Promise applies to online purchases from Australian-based competitor websites on an identical stocked item and on a delivery fee inclusive basis.

      • ah i see, the delivery fee comparison is for online purchases

  • the price guarantee does say it includes a delivery fee (dunno what that applies to).

    i've used the 30 day price match guarantee for a garden tool and they just refunded my initial purchase and recharged me for a lower amount.

    i think the 30 day guarantee is much better than having to price match at the time of purchase

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