eBay vendor wants to cancel order after receiving payment

airzone on 01/04/2014 - 21:24

So a short story. I ordered and paid for a laptop part on eBay, and after a few days, I got a cancellation request from the vendor stating that he was out of stock.

No problems, I think, so I go to check out the cancellation process… eBay state that I should have received a refund before accepting the cancellation. So I check my paypal records, no refund.

No problems, I think, so I send a message to the vendor saying that it's fine, but refund me first.

No answer. No refund yet.

I have a few more days before the cancellation is auto-accepted, so I can try and communicate again.

However in another 2 days, I suppose I will just file an "item not received" dispute through paypal and let them deal with it..

Has anyone ever run into problems in this scenario?

General Discussion

Comments

  • 2pro4sho on 01/04/2014 - 22:04

    Very odd, never heard of this before. Can't you respond to the cancellation request and deny it in the meantime?

  • billybrown on 01/04/2014 - 22:25
    +3

    Definitely stop the auto cancellation for now. Shouldn't be able to cancel it if you've paid though :/

  • iseenya on 01/04/2014 - 22:39
    +1

    Personally, I'd start the PayPal dispute process ASAP - this vendor seems to be a time-waster at best, don't give him a chance to prove that he's also a scammer.

  • mini2 on 02/04/2014 - 00:08
    +2

    +1 start the process, I mean you've got 45 days to play around with them and you will need every single day left on the clock if things go pear shaped.

  • airzone on 02/04/2014 - 10:38

    Thank's guys, I have put in a paypal dispute.

  • airzone on 07/04/2014 - 07:05
    +3

    Here's an update:

    I opened the paypal dispute, sent a message to the seller… Nothing
    After a few days, I denied the cancellation request, left some neg feedback, and messaged the seller again - "Refund in 2 days or I escalate the paypal dispute."
    Then he comes back to me… "Like I told you a thousand times already, I have new stock in. So you wanna wait or have a refund?" (bearing in mind this is the only communication the seller had actually sent).
    Me: "Refund"

    The rest of the story involves degrading himself on ebay messaging, but I got my refund.

    So I then check out his other feedback, and while generally positive, the negatives (and there were about 15 in the last 12 months) flowed along 2 veins: New item advertised, received used item; or No stock, no communication, refund only after paypal dispute.

    Moral of the story is to actually pay attention to the feedback… Because while in this case an overwhelming majority were positive experiences, it looks like this guy simply cannot handle when things get out of hand.

    • iseenya on 07/04/2014 - 12:12

      Good result - you made the right move there for sure. Thanks for updating us with the outcome.

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