Officeworks price match crazieness

lakers1222 on 17/04/2014 - 13:00

tl;dr: Officeworks will try every scheme and tactic to avoid price matching any item that is over $20 less than their own price.
&Yanni, the call rep for Officeworks is a liar.

Just received some disgusting treatment from a Officeworks call representatives.

11:40 Big W stocking 4TB hard drive for $136. in stock and online delivery available

11:41. Called Officeworks to get a price match. spoke with Yanni, and after confirming they were both in stock he put me on hold for 20 minutes "to check". It took me all but 1 minute to check the same details as he did, not sure why he took him 20mins.
He said he can't perform a price match because "office works model has USB3 and USB2, and the BigW model only has usb3 (which anyone would know is always USB2 backwards compatible)
After asking Yanni, to speak to his Supervisor, I was told he was at a meeting. I asked for the the reason he couldn't provide the price match in writing. And he hung up on me.

12:02pm. Called Officeworks again, spoke to Malhinder. She put me on hold for 30 mins, "to check". It's been an hour since my inital phone call, Big W is now sold out and Officeworks can't perform the price match.

lesson learnt, Officeworks will never give you a price match on an item <$20 of their own price. They will
- lie to you and tell you the items aren't identical
- waste your time until the other store runs out of stock.

ps. I'm still waiting on their supervisor to return my call. Will keep this updated in the comments.

Poll Options

  • 132
    Officeworks have rejected a price-beat on **unfair** grounds
  • 5
    Officeworks have rejected a prce-beat on **fair** grounds
Electrical & Electronics

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Comments

    • tomwood on 22/04/2014 - 05:13

      He left in March, hopefully they have another Customer Service Advocate now?

  • 2dogs on 20/04/2014 - 14:01
    +2

    I had fun with my local officeworks rep on the WD Mybooklive 3TB ozbargain deal, even though the part numbers matched exactly the OW rep insisted on calling Bing Lee because the photo didn't match. I call in advance to confirm availability and then front them with evidence, if my facts are clear I just stand at the register til they get fed up with me and cave in.

    • tyler.durden on 20/04/2014 - 22:08

      or they just say next customer please….and you piss off or just stand there looking an idiot
      while they just ignore you

      • Arwedda on 20/04/2014 - 23:17
        +1

        We all know the real Tyler Durden would recruit the next customer, and the next, and end up starting a militant underground organisation capable of getting their price matched.

    • tomwood on 22/04/2014 - 05:11

      beautiful

  • saneo on 22/04/2014 - 10:35
    +2

    their price-matching policies tend to be hit and miss. I tried to price-match a router and was said no by both the email and telephone system. However, i was given the ok from the staff at my local Officeworks.

    Doesn't address your issue but i guess this gives you an idea that the price match policy is applied inconsistently.

  • Gatecrasher on 22/04/2014 - 11:47

    I've had all positive experiences from the Coburg and city stores here in VIC. My last purchase was a printer that was reduced by $100 and they still honoured their 5% discount too.

    Maybe I've just been very lucky.

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