currently im having reoccurring issues with my isp and am on the verge of moving to another one , i just wanted to see what everyone thought would be a reasonable amount of time you would give a isp to fix the issue or move on, this would be from the point of first contact between your isp, so include diagnostic times, call out times etc.
edit*
a line fault diagnosis on your end would be considered "fixed".
+1 to this.
fair point, the issue is ( most likely) not on my end , iv had them send out a tech guy he said the lines where fine.
and the question was refereeing to isp issues not phone line issues, so lets keep it to isp issues, and not line fault, and even if line fault was the cause, identification of the issue would be considered "fixed".
As you are avoiding being more detailed with what your problem is I cannot help but feel that the problem may be at your end? Many people blame their isp when they have no idea on how to diagnose connection problems. I have seen this many times .. the classic of them all was when a neighbour called their isp to abuse them because their wireless mouse stopped working!!! doh! Such is life as a csr with an isp :-(
You do realise that there are many status reports you can produce from your end that will help your isp and even people online to pinpoint your problem? If you could c&p your status with your complaint then it would substantiate your claim.
Your ISP has a forum on Whirlpool… have you discussed your matter there? Most ISPs also have forums on their own websites where professional advice is available. To get assistance you will have to give specific details.
sigh… i did not want a troubleshooting discussion. thats the reason i did not want to go into details. i wanted a when is enough enough discussion. i am actively talking with my isp to try solution the issue, yet its been a while since first contact and thus wanted a opinion on when i should just give up.
i dont understand how your immediate response to a straight forward question is lets solve problem c.
i dont need my claim substantiated, as i did not ask for a diagnostic but a opinion to a hypothetical situation.
now if you want me to go into details, i am asking for help with the issue here, http://forums.whirlpool.net.au/forum-replies.cfm?t=2258499&#… and would be more than happy to provide further information.
Precisely.. ISP issues don't explain the problem..
If your ISP supplied modem hasn't arrived yet, that's an ISP issue,
if you've been charged $10,000 on a $50/month plan, that's also an ISP issue, but of far greater importance.
yes and if the service they are providing is not stable , thats a isp issue, if they can not diagnose a issue , when someone is sent to your location and says everything is fine on your end, that is a isp issue… now again off topic.
So your issue is that your connection isn't stable? (was it really that hard?)
You've done the checks at your end (are they aware of this? have you sent them a copy of the report from the tech visit?), so I'd be expecting them to elevate the issue and resolve it (or allow you to cancel if they are unable to resolve) within 7 days at most.
I'd also expect them to contact me every 2-3 days with their progress.
"Well, I'll give him another twenty minutes, but that's it!"
It is a somewhat subjective question. It really does depend on where the actual problem lies.
If it is a problem with your physical phone line for example then changing ISP's will not fix anything. The issue in that case needs to be rectified regardless of ISP.
What is the problem your actually having?