Unknown credit card charge on 28Degrees card - What to do?

congo on 31/05/2014 - 12:38

Hi,
I have several unknown charges on my 28 degrees credit card last month,
Does anyone know the dispute process for 28 degrees?

The charges were from:
CMI VISUAL COMUNNICATI RANDBURG ZAF

Thanks.

Financial

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28 Degrees Card
28 Degrees Card

Comments

  • tightarse on 31/05/2014 - 12:44
    +1

    Easy.

    Call 28Degrees on 1300 552 079. Say 'DISPUTE' when prompted. After verifying your card details, you'll connect to an operator.

    Tell him/her the issue, and they will log a fraud/dispute claim.

    Takes around 4-6 weeks to resolve.

    Call centre is open:

    Mon - Fri: 8:00am - 9:00pm
    Sat - Sun: 8:30am - 8:00pm

    Cheers. TA.

    • modsec802 on 31/05/2014 - 14:06

      Usually if you google the name you'll find out who it is and you'll typically realize you did actually buy something there. Some businesses have strange merchant names.

    • NancyCat on 31/05/2014 - 17:56

      Sometimes the call centre can also tell you what type of business that merchant is. Same thing happened to me once, saw a weird/unknown transaction on the statement, called the bank to 'complain', call centre told me 'school photos'…ding ding ding…I singed my kids' school photos order form over 2 months ago!

  • Tech5 on 31/05/2014 - 15:58

    www.cmi.co.za/

    Does that website ring a bell at all? Some sort of logo design consultant I think

  • whitty on 31/05/2014 - 23:00
    +3

    Definitely porn and sex toys and now everyone knows…

  • congo on 01/06/2014 - 16:28

    Hey guys,
    It was actually Uploadable.ch which I tried the 99 cents trail offer for 24 hours.

    The dodgy thing is after 24 hours, they start charging the full rate.

    There is no way to stop the recurring payment.

    28 degrees cannot block the recurring payment as well.

    So I had to cancel the card and request for a new one…

    • NancyCat on 01/06/2014 - 16:39

      That sucks!

    • Tech5 on 01/06/2014 - 17:10

      That's so weird, there is no way to cancel at all?

      • congo on 01/06/2014 - 23:28

        nope, not if it is a dodgy vendor…

    • Tnetennba on 02/06/2014 - 02:29

      I just went to that website, and it looks like the page that you enter your CC details doesn't even have SSL? That's dodgy as hell, I would never trust a site that wants my CC details in plain text.

      • NancyCat on 02/06/2014 - 07:54

        Well, seems like OP would need to cancel his credit card sooner or later anyway, may as well do it now, and cut the (very possible) future lost.

      • congo on 02/06/2014 - 09:30
        +2

        It's a good point breezo.

        In the future I will need to check for at least SSL before putting in my CC details.

        Card is cancelled, so all good.
        Lesson learnt :)

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