I bought a item and what I received is useless/worthless/not as advertised. The person was clearly trying to scam me. I emailed them saying lets work this out, let me return the item and get a refund which they refused.
At this point, I filed a PayPal SNAD claim and they strangely never responded to the claim. The claim was found in my favour and I got a refund.
Afterwards the seller said their email was down and couldn't respond. They are now getting PayPal to repeatedly email me asking to 'kindly' return the item. I had a PayPal phone rep send in an email that I am not actually required to return the item (the seller hasn't offered anything to me for return costs etc).
My question is, would there be any other recourse options ie civil action?
I think it's fair to expect the seller to pay all return shipping on the motorised sex toy they sold you.
As a seller the onus was on them to respond to the SNAD case you raised, and they clearly weren't cooperative when they thought they had all the power. Now it's up to them to suck it up, and if they value the item and its return, pay the shipping costs.
Since you have the choice to return or not, I think you've shown sufficient ethics to even offer to make the effort of returning the item in the first place. Even if they did send you man parts instead of woman parts.