CrazyDomains Backorder Scam

seekestate on 11/06/2014 - 20:08

Hi

I tried to register a domain which was about to drop from AusRegistry using Crazydomain's backorder system.

The previous owner had decided not to renew the domain so it was listed as soon to drop.

On their website it says:
"The Crazy Domains back order system will monitor your selected domain names and register them on your behalf the second they become available."

I paid $20 for this service.

The domain dropped, and Crazydomain's backorder system didn't pick it up and another Register picked it up and registered the domain.

Now Crazydomains are refusing to refund me the money because the service was "activated"

Their service didn't do as promised and their website is completely misleading. Hopefully PayPal will reverse the transaction but I have to wait 7 days and go through the whole dispute process.

Don't use Crazydomains.

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Comments

  • Aceboy884 on 11/06/2014 - 20:28
    +1

    Yep, I got conned into this one too

    They are piece of shets

  • chuneeperformance on 11/06/2014 - 20:36
    +1

    with digital items such as this paypal wont protect the buyer - have been stung in digital services/products and paypal wont do shit..

  • seekestate on 11/06/2014 - 20:47
    -1

    PayPal says "PayPal's Buyer Protection Policy helps you to get a full refund if an item doesn't arrive or doesn't match the seller's description."

    On their website it says:
    "The Crazy Domains back order system will monitor your selected domain names and register them on your behalf the second they become available."

    I ordered a domain name which was about to stop. Crazydomain promised to pick up that domain, but instead someone else did.

    Doesn't that qualify for item "doesn't arrive"

    • jaypehm on 11/06/2014 - 21:51
      +1

      No. This is a service and therefore excluded under the Terms of Agreement.

      Schedule 1, s10.1(h):

      Your purchase is for a tangible good that can be shipped. For the avoidance of doubt, the PayPal Buyer Protection Policy does not apply to:

      • Intangibles (for example digitally delivered goods), although we may cover intangibles which have been transferred to a physical media (such as paper or CD-ROM) and shipped;
      • Services;
      • Licences and other access to digital content;
      • Travel tickets; or
      • Sale of business
      • seekestate on 11/06/2014 - 22:15

        But there is nothing to suggest that they even performed the service
        Their website states
        "The Crazy Domains back order system will monitor your selected domain names and register them on your behalf the second they become available."

        If they performed the advertised service then I should've got my domain.

        It's like going to a Hairdresser paying for a haircut in advance and then having them say we cut your hair. But they didn't cut my hair. My hair is still there.

        • rack on 11/06/2014 - 22:32

          Regardless of whether they preformed the service or not, a service is a service which is excluded under the paypal coverage.

        • seekestate on 12/06/2014 - 00:26

          It should come under Australian Consumer Law, it's false advertising to suggest they will do something and then not do it. How does the average consumer even know whether this service was performed?

          They advertised "The Crazy Domains back order system will monitor your selected domain names and register them on your behalf the second they become available." If they had advertised "we will try to perform a back order and if it fails, we will still take your money" I would not have handed them my business.

        • rack on 12/06/2014 - 08:11

          I agree with what you say and yes you can follow it up with ACCC but under paypal coverage it's excluded. Doesn't mean paypal is right. The question is whether it is worth for $20.

        • jaypehm on 12/06/2014 - 10:22

          rack is right here. You can follow up wth ACCC or demand a refund from Crazydomain, but your time and effort involved definitely surpasses the $20 you've put in.

          However, PayPal will not refund you because it is excluded under its terms. PayPal is just a conduit in facilitating the transaction in this case.

          Think of their Buyer Protection Policy as something similar to a form of insurance. Services are excluded from the "policy coverage" and therefore you cannot claim from the "policy" and you have to claim (get a refund) directly from Crazydomain.

          I am not saying you should not get a refund. I am just saying that going after PayPal for it is barking up the wrong tree unfortunately.

        • seekestate on 12/06/2014 - 11:00

          But PayPal holds an Australian Financial License, so that it can act as a Financial conduit. That means it has to comply with Australian Laws. I probably won't take it up with the ACCC, but I will take it up with the Financial Industry Ombudsmen if PayPal doesn't do anything.

  • cypher67 on 11/06/2014 - 21:43

    What happens if 2 people pay different domains providers for this service? Obviously someone is going to miss out right.

  • c64 on 11/06/2014 - 23:00

    i don't think domain backorders are guaranteed.

    • seekestate on 12/06/2014 - 00:24

      Well then they should advertise clearly on their website. We cannot guarantee your Backorder, instead of promoting

      "The Crazy Domains back order system will monitor your selected domain names and register them on your behalf the second they become available"

      This reads very much like an guarantee

  • belzecue on 12/06/2014 - 12:14

    Don't. Just don't. Trusting CD with your domains is like trusting their spokesfigure Pamela Anderson to perform open-heart surgery on your mother. There are other reasonably priced places around, like Netorigin — which is where I've been gradually transferring my old CD domains as they fall due for renewal. The day I rescue my last domain is the day I'll breathe a sigh of relief that I no longer have to endure CD's awfulness.

  • [Deactivated] on 12/06/2014 - 14:14

    Don't use CrazyDomains if you are serious about using the domain.
    I usually register with them first, and then after 2 months transfer the domain away. I always take advantage of their cheap domain prices, that's why they are really good to start with.

  • edfrane on 26/11/2014 - 09:50

    Out of interest, did you get your refund via PP dispute?

  • aboutconfig on 24/05/2017 - 22:43

    GoDaddy and CrazyDomains are shit

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