Big W order during clearance sale got cancelled after 4 days, any suggestions where i can get the product in store?

Ltweetygal on 21/06/2014 - 01:08
Last edited 21/06/2014 - 01:27

hi, my Big W order during clearance sale got cancelled after 4 days, got an email said that the items are out of stock, then called their customer service team ask whether if i can go in store and find the product, if yes, in store need to sell it to me at the price i paid online, the person said yes.
then i went in store and the store manager refused to sell the items at the price given online where i purchased at the 1st place.
any suggestions what i can do next?

Thanks heaps!

General Discussion

Related Stores

BIG W
BIG W

Comments

  • shadow131 on 21/06/2014 - 03:33
    +2

    Probs call big W customer service again and hand the store's name and manager you spoke to so they can arrange something between them.

  • Geewhizz on 21/06/2014 - 06:58
    +2

    Given that they advertise that they will pricematch, perhaps call ACCC and find out where you stand in regard to them pricematching themselves.

  • tweetygal on 21/06/2014 - 10:31

    yes i have called customer service again, they are telling a different thing, they said in store does not price match online specials, all telling different stories…they said they can only give me a $20 credit now and won't be able to provide me the items that i found in store at the price i purchased online…

Login or Join to leave a comment
Login Join