Redpawpaw - No box in July

pyramid on 01/07/2014 - 10:55

To All who does not check their email regularly, Redpawpaw has sent an email with details about No Box in July.

Below are the extract from email i received.

As a brand new business there are always a couple of teething issues.

In order to iron these out we have decided not to send a box in July and relaunch Redpawpaw in August!

We will be taking this month to refine and improve Redpawpaw as well as recruiting more great brands to join our fantastic Redpawpaw community. We will continue to keep you updated as we go.

Your feedback about our current delivery partner has been heard and we are making a change to ensure we can deliver the reliable and efficient service you deserve.

We are also working on other changes to ensure we can continue to offer you the opportunity to discover new favourites and a community where you can share your opinions and suggestions.

WHAT DO YOU NEED TO KNOW?

For our MONTHLY subscribers, there will be no payment on 1st July. The next payment will on 7th August.

For our ANNUAL subscribers, you will get an extra month added to your subscription so you will still receive 12 boxes as part of your subscription.
The next Redpawpaw box will be delivered to all subscribers in mid August.

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Comments

  • rambutann on 01/07/2014 - 11:17
    +1

    I was so cut but its fair enough, it would be pretty hard for them to fix their delivery issues whilst still delivering boxes. It could mean that they did run out of free samples to supply but I feel like its more likely that they weren't expecting 10,000 subscribers and their operating process needs to be redesigned to ensure a higher level of service.

    • rambutann on 01/07/2014 - 15:42
      +1

      Id just like to say I haven't had any problems with redpawpaw either and i love their service but some people will be ticked off with certain things because some people have thumbs up their arse.

      Fastway sent me my tracking number for my first box 2 weeks after I got the box.. not that i care but some people won't be happy with that.

  • endotherm on 01/07/2014 - 12:48
    +3

    I applaud Redpawpaw for their actions in getting their business model right. It seems there were unforeseen teething problems with so many subscribers, so this is a responsible action. Personally I have had a flawless experience. I wonder how much of this has been brought on by whingers complaining that their box was a day late, or didn't contain the same products a friend got etc. Reading through the "official" thread, I am completely satisfied with the explanations given to multiple subscribers, and I think people should chill out a bit.

    • waterstone on 01/07/2014 - 13:33
      -2

      I made a complaint to Fastway couriers as they left my box outside the security door at my unit block instead of taking it back to the depot. I didn't provide them with an authority to leave - anyone could have stolen the box.

  • nubzy on 01/07/2014 - 14:23
    +2

    I have had no troubles at all with the service. Very happy. All the stay at home mothers and no lifers love to have their whinge fest on social media when they don't get their way and are incapable of reading the numerous responses to the same questions being asked.

    • itajac on 01/07/2014 - 21:21
      +1

      Not all the SAHM, lol

  • VFM on 02/07/2014 - 10:58
    +1

    I am very happy with them. They informed and avoided the charge/refund cycle.

    Very responsible business behaviour. Especially for a startup in an unknown space. Weirdly enough, I have more confidence in them now.

    • VFM on 21/07/2014 - 01:10
      +2

      Having a hard time chewing my boot. :-/

      Seems that they even managed to prove every sentence of mine to be wrong. :-(

      • revo on 21/07/2014 - 14:24

        lol.

  • BridgetP on 22/07/2014 - 19:31
    +1

    I have started a petition on change.org in relation to the changes made by redpawpaw on the 20th July. Once we reach 1000 signatures/comments, I will forward this to the ACCC. Some people have made individual complaints to the ACCC, but we feel that this may help things speed along.

    Some companies who have been and will continue to be in the RPP boxes have been contacted and Uncle Tobys have replied, saying that they will investigate.

    RPP have gone from saying that you can stay put or cancel, to saying that they will discuss other options with their marketing team. To date, nobody has received their refunds from cancelling their service, which was my main concern and reason for starting the petition. If the business model was so flawed from the start, what is to stop us from thinking that it would also be flawed in regards to budgeting within the RPP company? They have admitted themselves on their Facebook page that they do not have the revenue to reverse the current decision, so does this mean they don't have the revenue to refund thousands of ex customers? Logic dictates so…

    Please go to the link below and sign the petition. Please also share it on Facebook and Tweet it if you can!.

    Thanks in advance. Bridget.

    http://www.change.org/en-AU/petitions/redpawpaw-com-au-stick…

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