Parcel from AusPost shown as DELIVERED but never actually received

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Australia Post

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  cwongtech on 03/07/2014 - 12:22

  +1

  I first contacted AusPost and the person I spoke to claimed that the parcel was delivered (the address was correct) and signed by a name that I do not recognize at all. He advised me to contact my seller so it could be escalated back to Auspost for investigation.

  Happened to me and a TVPad 2.
  For me most likely the postie stole it knowing it can't really be traced.

  Auspost "reason" to close the investigation: It was accepted by someone, and that was the end of the investigation. By that same token, an Auspost employee could've delivered it to a rubbish bin and said it was accepted by the bin.

  Mine was eParcel, that doesn't require signature.

  The "delivered" time stamp was when the office (destination) lost power and the person who supposedly accepted the parcel.. wasn't even in the office because they left early. When we requested signature, there was none, and the person on the phone just kept going "it was accepted".
  Auspost = dodgy depending on who your local postie is, no wonder there's so many different courier services in existence for Australia.

  My local postie (at home) is fine, but never again am I getting expensive items delivered to my father's office.

  • 

    Jimpower on 03/07/2014 - 12:25

    Damn, looks like I will just have to file this under the shit-happened folder.

    I have never had problem with auspost before, but this may as well because I just moved into another suburb 2 months ago.

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  juventino on 03/07/2014 - 12:44

  do u live in the apartment unit ?

  • 

    Jimpower on 03/07/2014 - 12:51

    Unit, I have had a few parcels that were carded to the Post Office.

    • 

      Aceboy884 on 03/07/2014 - 15:57

      Check with your local post

      It maybe waiting thrre

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  Almost Banned on 03/07/2014 - 13:09

  Australia Post has really gone to hell - but other providers aren't much better.
  Gone are the days when you can actually expect to have your post delivered in a reasonably competent fashion.
  Nowadays not only do you not get your delivery, they take longer, charge more, and don't even seem to be apologetic about it.

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  MustResistPurchase on 03/07/2014 - 13:30

  +8

  AusPost is sh*thouse. They don't knock on your door anymore, they just quietly dump a card on your doorstep and expect you to pick it up later. If I was after a pick up service, I would of bought it in store.

  Also noticed the postie doesn't put my deliveries in the mailbox, some times they just leave it sitting on top of the mailbox or in front of the front door.

  As for sending mail, if I don't register it (Pay extra fees to insure it), it fails to arrive at it's destination. Whats the point of having stamps then?

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  bargainy on 03/07/2014 - 14:35

  +1

  The problem is they have outsourced their parcel carriage to individual contractors so the quality of delivery is dependent on individuals. The issue I've had a few times is the opposite; failed delivery notifications even though I was home at the time.

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  Tihocan on 03/07/2014 - 15:05

  Makes me want to put CCTV at my front door…

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  JayM on 03/07/2014 - 15:11

  We were "told off" by our postie employee neighbour (2 doors down) for not being home during the day to accept parcels…… He once tried delivering one when we weren't there.

  • 

    Jimpower on 03/07/2014 - 15:18

    Don't they leave you card if there's no one at home? Mine have always leave card, except this one time.

    • 

      JayM on 03/07/2014 - 15:22

      They normally do but this one decided to let my housemate know what he thought of noone being home as well as leaving a card.

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  Pielo on 03/07/2014 - 15:28

  Happened to my once: RMA of my mouse, when they sent back the replacement unit.

  Parcel was "delivered". I called the Post Office and they said it was successfully delivered at the right address (check the address) and signed by me.
  I told them I have never signed any parcel at all.

  I contacted the IT shop, and they contacted the Post Office. After a week without any answer, apparently the postman came back in my street but could not remember where he delivered the parcel. The IT shop sent me another mouse and I believe they got a refund from the Post Office.

  When the second parcel came (and it did without any issue!), I told the Postman about my past issue. He told me the previous guy deserving that area 10 days before wasn't working at the Post Office anymore (maybe he left with a couple of parcels?).

  Anyway, good luck with your issue, contact the person/shop who sent the parcel (since they are officially the Post Office's customer, not you) and be patient because it might take a couple of weeks before you get an answer…

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  snappy1234 on 03/07/2014 - 15:47

  Gee i am so lucky, we get so many parcels- i even know the Contractors name (female)
  she is so friendly…not looking forward to a change in contractor when that happens :(

  even toll/startrack etc have been ok

  • 

    sparkles on 03/07/2014 - 18:28

    Same, the contractor that delivers parcels here is awesome.

    If you live in the suburbs you get a different level of service (very impersonal) than if you live out in the sticks.

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  Ev-Man on 04/07/2014 - 08:01

  Hola!

  Yes, yes I have. I had some parcels go missing (both standard mail and signature-required).

  Postman was leaving parcels on doorstep in view of main road, not leaving card advising where parcel had been left (contrary to AP policy), left a ~$300 box of Lego that required a signature on doorstep (thankfully found by my wife).

  AP's response was 'we've changed drivers, it won't be a problem in the future', but a) the problem persisted and b) the "solution" didn't address my missing parcels.

  I took my compaint to PIO, PIO allegedly contacted AP, then closed my complaint because they though AP had done all that could reasonably be expected (i.e. 3/10ths of burger-all) under the situation. Spanners.

  Ev-Man

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  thereyougo on 04/07/2014 - 08:17

  Being an ex Australia post employee I will say as time goes on the criteria for employment at Aust Post has fallen significantly. Some posties have difficulty reading/speaking English, some should be drug tested, the best posties are the one's who have been there for a while and care for their customers.
  Your card was most probably delivered to the wrong unit number and that person just won a surprise package, look out for someone wearing your new shoes!

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  daveozsydney on 04/07/2014 - 08:25

  Hi wiwin, I run two online businesses and if someone had bought from our store we would put a claim in with the postal service - courier or post office and then re-ship to the customer. The retailer would be liable for delivery of the goods as well as the goods themselves (at least that's how it works legally in the UK where our businesses are based, It should be similar here!)

  First up you should contact the shop and tell them you haven't received the goods yet. These things do happen and they should be able to get auspost to trace it. This even involves interviewing the driver to see what he or she recalls happenned. Some couriers now even mark the colour of your door in their notes or a prominent feature to prove it is the correct house as sometimes they get the address wrong. This is to guard against people saying they haven't received a parcel when they have, so it goes both ways.
  Have you checked with your neighbours and the local post office, as sometimes they leave it there and the note gets thrown out with junk mail that says left at no 45 or left at post office for collection. 9 times out of ten when a customer hasn't received a parcel this is what has happenned or the delivery driver has run out of the cards but leaves the goods anyway.

  Also if you paid by credit card you can put a claim in with the card company and initiate a chargeback saying the goods were never received. Your contract is with the card company who 'loaned' you money to buy the goods. They will take the funds back from the merchant.
  If you paid by paypal there is a similar process with paypal to inititate a chargeback.
  I would advise avoid paying cash for a mail order or internet purchase as you don't have this added level of protection on your purchase.

  I hope that helps!

  As a side note, we've had a similar experience to garglebutt recently. Have been in but noone bothered to knock. It appears to be cause by a change of contractor. Couldn't be bothered walking down our path to check.

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  thereyougo on 04/07/2014 - 08:37

  As soon as you get a tracking number off seller, go to austpost tracking, enter tracking number and your own email address and when package arrives at post office and gets scanned first thing in the morning, usually between 6 and 7, take your email that states ready for collection at post office with you and pick up parcel.
  Mind you, some post offices get pedantic and ask for pick up card but most will help you out as there's limited room to store days of parcels.
  Remember to tear up card, when posty delivers it at 16:00 and you picked your parcel up at 07:00!

  • 

    amkssg on 04/07/2014 - 23:25

    You are making an assumption that the parcels do get scanned at every step of the way.
    That may be the case for your area, but it doesn't happen in all Areas.

    When I used to live in Melbourne and received things by registered post with Signature,
    the online tracking only showed 3 entries:
    1) Lodged at post office
    2) Mail centre
    3) Delivered.

    In my current address however, it shows ADDITIONAL entries such as "Received by post office" and "Onboard with driver".

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  thereyougo on 04/07/2014 - 23:54

  That's correct, it should be scanned in/out of every point.
  In Melbourne there's two major sorting facilities, Dandenong and West Sunshine.
  1: post office
  2: sorting facility
  3: in transit
  4: ready for collection
  5: delivered
  In country areas it will show more data/scan points.
  Melbourne to Bendigo to Mildura

  • 

    Baysew on 05/07/2014 - 11:03

    6: MIA

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  Ughhh on 05/07/2014 - 10:58

  I've had letters put on top of our letter box instead of inside, any one of those many passing pedestrians could've taken our bank letters easily! Worse when it's on a rainy windy day

  • 

    thereyougo on 05/07/2014 - 13:09

    Get a decent letter box, not something that looks pretty, but functional for a posty.

    • 

      Ughhh on 05/07/2014 - 13:12

      We've had the same letter box since for over 10 years, no problem till this year. The hole is around 3-4cm tall and a bit over 20cm in length. Is that decent or functional enough? No obstructions and the letter box is right at the front of the public walkways, postie doesnt need to get off his bike.

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  thereyougo on 05/07/2014 - 13:38

  I see your frustration, the way Aust post treat their worker's, feed em peanuts your going to get monkeys.
  There's no love in the job, been there, thankfully not anymore!
  Ring customer service, the team leader will go through him/her like a bad curry.