Hello Friends,
I need expert advice from you guys.
I bought an LG TV 42LB5820 from Dick Smith Online on 3rd July which was delivered to me yesterday by Star Track delivery around 11:30 am on 15th July 2014. As I was already late for office waiting for the delivery guy, I could not test it then and there. Then came home late after logging 9 hours in office, so couldn't check last night as well.
Today, after coming from office, when I opened the TV, I found that the screen is damaged. I recorded a short video of the same:
https://www.youtube.com/watch?v=B9SMFs_ZvEs&list=UUc4UROwnkN…
Now, It was already 8pm, which is outside their office hours, so I have sent them an email mentioning all this. But I am quite worried that I didn't check it yesterday when the guy delivered, so would it be considered against me.
How are such cases handled? Should I report this to StarTrack as well as they delivered it.
Appreciate your responses.
Please turn your phone 90 degrees..
Dick smith should have arranged transit warranty with Star Track. Contact Dick Smith first about your order.