Zenni Optical - zero communication

ChrisLevo on 27/08/2014 - 08:41

I ordered a pair of glasses from Zenni Optical around 3 weeks ago, based on user reviews here and elsewhere.

The PayPal charge was around A$55.

I received no order acknowledgement from them, cannot log into my account to see the order, and they have not responded to four emails.

Does anyone know any way of contacting them before I raise a PayPal dispute?

Chris

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Zenni Optical, USA

[Deactivated] on 27/08/2014 - 09:08

Random Google result…

"Please contact us at (800) 211-2105, email to service@zennioptical.com or use Live Chat on the website."
tanoshiiki on 27/08/2014 - 11:33

They also seem to be quite active on facebook, as well.
Geethanks on 27/08/2014 - 13:15

+1

Use livechat, from experience, you will get a response immediately