a long story cut short, it is a newly completed apartment for approx. a year and everything is still under warranty. Tenant's apartment's air con (which is part of the building as the entire building has the same system) not working for a few weeks and we've only been told only very recently (few days). We have since contacted the building strata/maintainance people as it is under warranty - and it has taken them a few weeks to fix that problem - entirely out of my control. Tenant then demand financial compensation because of that. BTW, this apartment is near CBD Sydney and it is not in a "cold climate area" of Australia.
What should I do? is the land lord liable for compensation in this case? BTW, we don't have landlord insurance. Would appreciate any official/unofficial advices. thanks!