HI there, does anyone have any suggestions for me?
I purchased Backbeat Go headset from CellphoneShop http://au.cellphoneshop.net in April this year. Been happy with it but a few days ago, it refused to switch on ever since, even though it charges fully.
I contacted Cellphone shop who pointed me to their Warranty page:
Warranty
Cell Phone Shop warrant to the end-user customer that our products will be free from defects in materials and workmanship for 3 months after the date of purchase by the customer.
Our warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any:
a. Improper or inadequate maintenance.
b. Misusage and mishandling.
c. Fire, flood and other will-of-god.
d. Damaged by a wrong voltage use.
- Warranty will be treated as void if any:
a. The original shipping invoice is lost or amended.
b. Unauthorized modification.
- Fault product for claiming replacement should be returned within 3 months with suitable packaging to avoid physical damage.
They are now refusing to swap it or anything else.
I have asked Plantronics Support and will report back…be careful when dealing with Cellphone Shop because they sell a lot of no-name brand stuff as well, and heaven knows where you will get support for the items…
I bought a pair of Plantronics that did the same, there is some sort of reset you can do, but after googling it, it seems they were a piece of crap and had heaps of complaints.