Two weeks ago 2 games where purchased on my Playstation network account that were not made by me for the amount of $150
I contacted Sony straight away to lodge a complaint and got a response this morning saying that they won't refund it.
The purchases were made on Sony's website and the games have not been downloaded onto my PS4. I have since removed all the credit card details from my account and changed passwords
This is the email I got back from Sony:
Thank you for your recent call.
I can inform you the transactions made on your account were made via the web, however you are responsible for all use of the Sony Entertainment Network (SEN) account, including all purchases and online conduct. This is outlined in our Terms of Service and, for this reason we cannot offer a refund for these transactions.
I advise you keep your account details secure and not share them with anyone. This will ensure that nobody can access your account and transact without your permission. Additionally, I suggest your change your password to further secure your account.
The billing details have already been removed from the account. If you wish to review your transaction history, I suggest visiting www.sony.com/sen for a full breakdown of purchases made.
Additional information on account holders responsibilities and purchase cancellation rights can be found in our Terms of Service.
Is there anything I can do to possibly get my money back?
Ironically one of the games purchased was Thief