Marketplace
So I placed an order last night for a Nikon S32, with the YES15 voucher.
I placed it as "Click-and-Collect", from the Roselands store.
This morning I get an email saying my Order has been cancelled and I may not order from DSE anymore due to fraudulent activity!?
I then get a call from my bank saying my card was used fraudulently and had to go through getting it enabled again.
I call customer service, after a 20 minute wait they tell me my order has been cancelled for Fruad (I already knew that, duh) and that my details did not match the details the CC company has on record. So I asked them to confirm my Address and Phone number, and the told me the pickup Stores address and phone number!
So now due to an error in their system, I
a) Don't the $15 discount
b) Can't re-order through DSE since my account is suspended
c) Had to talk to my bank, explain what happened and get my CC re-enabled
d) Now had to go through 3 Auto-payments that where supposed to go through on my CC last night that didn't because it was flagged, and ring each company… you get the idea.
The best DSE could do was "escalate it for a call back" and told me to go in-store and buy it.
So I'm going to the GoodGuys guys today to buy one :)
Never touching DSE again after this!
On the bright side Teachers Mutual Bank where VERY helpful, the lady sorted my CC out straight away, and gave me her Direct Ext and a case number if any of the Auto-payments tried to charge me a Failed to process fee etc..
[Update]:
So after 3 phone calls to their "support"
1) 25 mins on hold, the a lady that read a script said I was in the wrong and a supervisor would call me back,
2) 4 hours later I called back, 45 min hold, different lady after 15mins FINALLY saw the issue, ( addresses the wrong way ) said I should of used payapl instead of CC, and that a supervisor has to call back to fix it :/
3) 3 hours later, on hold for nearly 1 hour, just ended up hanging up.
After my wife pushed me I want to the closet DSE, a very nice gentleman there was VERY accommodating, looked at the emails. Apparently they see this a fair bit :/ He changed my order from "Cancelled: Fraud" to "Cancelled: Out of stock" so I should get an automatic refund in 3-5 days :)
He then price matched the price from the sale + the discount!
I am still waiting on a "supervisor" to call back. If/When I will update this again.
TL;DR
If buying click-and-collect use Paypal!
If you have an issue, DO NOT call the support number, just go to your local store.
If others are not having this issue, then you need to consider it could be your end (viruses/spyware etc).
I'd also give the bank a lecture. A credit check from a multinational company shouldn't be triggering these kinds of things.