Seeking Advice for Selling a Phone on eBay

Related Stores

eBay Australia

Marketplace

• 

  scrimshaw on 05/10/2014 - 17:07

  esponsible for any damage or loss in transit if I post the item via registered post?

  yours unfortunately. Sounds unfair. It is. When something goes missing in the post, you can't expect Austpost to be your saviour and apologise to the buyer that they lost the package. It's up to the seller to chase up the loose ends. The best way to ensure you don't get burnt is to buy insurance and retain any info of the parcel (tracking numbers and receipts)

  Here are the optional extras you can lodge when you ship

  Optional extras*

  Delivery Confirmation: we'll return a card to you with the recipient's signature
  Person-to-person delivery^: your item will only be delivered to the addressed recipient (Australian deliveries only)
  Extra Cover of up to $5,000 (Australian deliveries only)

  Out of the three, the most essential is IMO, Extra cover (insurance), in case item goes missing or is damaged in transit. This way you won't be out of pocket if the parcel is lost in transit. I lost about 2 parcels this year and they both weren't covered, and I couldnt claim any compensation from Aupost.

  Keep your receipt handy as you will need this to make any complaints against Austpost.

• 

  Elppa8 on 05/10/2014 - 17:17

  My experience with an damaged insured item was that as I had received the item I had to claim the insurance if it had been lost it would have been the sender to claim.

  Always register for proof of posting.

• 

  Settero on 05/10/2014 - 17:26

  +3

  there is no way you can consider the recipient responsible. Any postal service you use acts as your agent and if they damage the item it is their fault but if you do not insure the item for its actual value aus post will pay a max of 50$ as that is your agreement with them.

  insure the package for its actual value , and get a signature.

• 

  Elppa8 on 05/10/2014 - 18:11

  AusPost claim link has more information, including

  Who can lodge a compensation claim

  Items received damaged or missing contents
  All claims must be made by the recipient of the item

  Items not received or lost in the mail
  All claims for must be made by the sender of the item.

  In both cases, either party may waive their rights to compensation to the other party.

• 

  SonGHosT on 05/10/2014 - 20:58

  Thanks to all!!

• 

  bjdchwr on 05/10/2014 - 23:37

  I would recommend you go for AUSPOST through click and send, which is a portal for small business. Alternatively, you can use eBay for printing out the labels but I've never tried that.

  It would be cheaper for other companies but I wouldn't be bothered that.

• 

  zaddaz on 06/10/2014 - 00:51

  +1

  I've sent a few items sold on ebay. The easiest that I found was to print an ebay AUSPOST label, With optional insurance and signature on delivery. Worked well. Just remember to lodge over the counter to get a lodgement receipt (proof of sending).

  That was the most convenient, unless you live close to a private courier's depots.

• 

  minty on 06/10/2014 - 08:21

  Should have sold it on Gumtree, for an iPhone you'd have raked in more than eBay after 10%-12% fees + cost of shipping.

• 

  timmy_tam on 07/10/2014 - 11:08

  touch wood i havne't lost anything yet touch wood again

  i send my items regular post, which comes with tracking standard.

  i put it on the buyer if they want extras
  Signature on delivery $2.95
  insurance from $1.50

  sometimes if its a high priced item and i've overquoted for postage, i'll just get signature on delivery and wear the cost.

  but its getting ridiculous the postage costs on ebay.

  ebay charges 10% of postage cost, paypal takes their cut of the total amount and postage is already too much, just unviable.

  case study.
  sell small item for $10. if item under 500g, costs 7.20 if over 11.25
  so charge the customer $10+7.20 = 17.20

  ebay takes away 1.72. paypal takes .34c = 2.06 in fees.

  17.20 - 7.20 - 2.06 = 7.94 profit

  thats not including packing material (box, bubblewrap) and time at the post office

  thanks

  • 

    tooblue on 11/10/2014 - 18:20

    $7.94 is the revenue, you haven't factored in the actual cost of the item. If the cost is above $7.94 the seller makes a loss.

    Too make it worse, without "Signature on delivery $2.95", an evil buyer can easily claim "item not received" even they themselve chose the option without siganature, and the seller is sure to lose the case with PayPal.

    $7.94 - $2.95 = $4.99.

    For an item costing $4.99, a seller must sell it at $10 to make it even, without factor in all the time, packaging and labor cost. A 200% mark up!

• 

  tonka on 07/10/2014 - 13:17

  Hijacking the thread for a question of my own.

  I'm looking to sell an iPhone as well.

  Anyone know what the deal is with warranty?

  I got a phone from Telstra and it would have 6 months left does warranty pass to the buyer and can they claim themselves or would you need to facilitate for them?

• 

  DEvok on 09/10/2014 - 22:27

  iPhones have a very high risk of being stolen, I could imagine the iPhone 6 plus how many must have been missing during shipments, not just Australia post but others around the world. When the iPhone 4 came, I ordered a iPhone clone from HongKong it was last seen with the driver" and nothing came but I was refunded.