Shopping Square 64GB Cruzer

LMalathay on 07/10/2014 - 12:06

Purchased the 64GB Cruzer from Shopping Square last night (the pic said 16GB), received a receipt for 64GB, checked my account after payment and it showed 64GB, but checking the account this morning it has been changed to 16GB. I am aware that they make mistakes but not even an email from the to advise if the change. I am considering holding my ground on this (been stung too many times when the photo did not match the received product) and would like your advice.

Regards

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Comments

  • Riczter on 07/10/2014 - 14:28

    Spent 6 months battling shopping square over a warranty dispute last year. They have no email support, no phone contact numbers, only way to reach them is thru their online support portal, which they hardly ever reply to and when they do its just the same scripted bullshit. Went through the ACCC and the local WA Commerce Consumer Protection people making complaints. The complaints people couldn't even got a hold of them!! And said I would need to take it up with the magistrates court.

    My advice, don't waste your time with them. Their support is nonexistant and they will try to get out of anything. In this case they can easily say incorrect title so I'm guessing you wont have much luck unless you are willing to spend the time and effort over the next 6 months like i did contacting the ACCC and your local state consumer complaints people.

    Best of luck.

  • Malathay on 07/10/2014 - 18:34

    Just had a reply from ShoppingSquare

    We regret to inform you that due to a system error the item title may have appeared as a 64GB but we can assure you the listing, specifications and sale was for a 16GB one.
    Kindly confirm if you wish to continue with this order for 16GB flash drive or prefer to cancel for a refund.

    I kept a copy of the web page on my drive and have sent them screen dumps.

    Let's see how it goes.

  • Malathay on 09/10/2014 - 01:22

    Update: Shopping Square are going to honor the original order!

    We can assure you that it was a genuine error however in respect of a commitment we have now reversed this order and created a new one with the 64GB item. You will receive a dispatch notification shortly. Thank you.

    Looks like I lucked out. Probably keeping a copy of the web page meant I had them over a barrel.

    • Riczter on 09/10/2014 - 02:00

      Well I'll be damned. Congratz! Maybe there's hope for them yet.

  • Averino on 12/08/2015 - 14:40

    I also made a purchase july 31, 2015

    Description Quantity Price Tax Tax Amt Amount
    SanDisk 16GB Ultra Dual OTG USB Drive
    1 $11.95 GST $0.00 $11.95
    Delivery and Handling $0.00 GST $0.00 $0.00

    I haven't received it yet.

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