Switched Away from Vaya & LC but Still Got Billed

MadMaxBargainRoad on 09/10/2014 - 11:15

Hi all,

My wife and my mum were with Vaya & LiveConnected respectively. Due to the recently introduced plan freezing fee I moved them both to Telechoice. My wife officially disconnected on the 30th September and my mum officially disconnected on the 3rd of October. However, I got emails today saying that I got bills due in mid October and both the bills include a plan freezing fee ($9.95). I believe both Vaya and LC uses advanced billing (hence why I got the plan freezing fee which is only introduced in October) so I emailed them asking them to cancel the latest bill.

I am wondering whether I am the only case here. I am sure a lot of people are leaving them due to price change. Please share your experience.

Max

Mobile

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Comments

  • rambutann on 09/10/2014 - 11:23

    I actually got charged the wrong amount but in a good way…

    I got charged less than $2 and I disconnected in the middle of the month.

  • savara on 09/10/2014 - 12:12

    same here I also got charged. I also raised a ticket with them to resolve it.

  • MadMaxBargainRoad on 13/10/2014 - 11:10

    Well, I emailed both Vaya and Liveconnected but non of them gave me a valid reason for the bills. I already lodged two complains with the TIO for both accounts. According to other people's experience with them they will simply ban me from signing up again eh?

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