eBay Haven't Received Item, PayPal Can't Get Refund

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  QW3RTY on 15/10/2014 - 15:50

  +2

  Sounds like your dispute is with Australia Post. From what I understand, they didn't deliver the package to you, and now sombody else has your goodies.

  eBay seller hasn't done anything wrong, PayPal certainly have no duty of care now — you need to chase down Australia Post.

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  minty on 15/10/2014 - 16:03

  +2

  I wish you best of luck recovering the parcel. Whatever FedEx insurance (if any) is not transferable so as far as they're concerned it's delivered into the country and all rests with AP. The chances of anything positive coming out of AP investigation is slim to none.

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  Windows7forever on 15/10/2014 - 18:42

  Was the item value high? Unfortunately, you might have to write it off as a loss and consider insurance next time.

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  burningrage on 15/10/2014 - 19:03

  Out of curiosity, if this item was paid with Credit Card via Paypal, I could lodge a chargeback, couldn't I?

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  shamid202 on 15/10/2014 - 20:02

  file a charge back from your CC bank, open a dispute

  there is a way to get refund for 100% but if any one learns it paypal wont be a safe place to buy and sell any more !

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  paulojr on 15/10/2014 - 22:58

  yes, if you were smart enough to use the CC with paypal yes try a charge back, as the item was not delivered regardless of who's fault it is, the terms of the transaction are most likely in breach. Might vary based on the bank but the last time I filled a chargeback the CC company put the responsibility on the sender to prove it was delivered to the purchaser. Australia Post is not the purchaser and I don't know of any law or condition in the consumer code that allows for goods to disappear between the seller and buyer and it be the buyers fault. Yes sellers put this cra!p in their t&c's but the consumer code doesn't support that position from my reading of it.

  And please let us know how you go!!! This is a really important issue in my books.

  P.S. I also think you found a bad ebay seller. I've had goods lost in transit (i.e. stolen by local Australia Post) a few times and the good sellers always help out.

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    adpaholic on 16/10/2014 - 13:18

    good sellers help out? they refund u or ?

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  adpaholic on 16/10/2014 - 13:13

  i paid thru paypal by paypal debit from my bank account(not cc).

  Paypal closed the case, seller dont do anything, call ebay, ebay said they can't do anything now as case passed it to paypal. Paypal wont review the case becasue seller can provide tracking number.

  I complaint the seller thru ebay, ebay dont accept as because even though seller mentioned all delivery require signature, but refer to ebay, that CSR said the seller didnt stated signature require for international shipping(seller FAQ said all shipping require signature), also refer to their global shipping program, signature not require unless more than something. and ebay said the shipping company have confirmed they pass it to a third party(australian post), so from tracking number it already proved it delivery successfully and hence signature are not required. OMG.

  My items value around AUD160 so they don't need to ship with signature. Both ebay and paypal are protect the seller. He(ebay) advised me next time don't pay using paypal or next time don't open a case thru paypal. He said i shouldnt raise a case thru paypal however when i select the option havent received the items, ebay direct me to paypal because i paid thru paypal.

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  Geekomatic on 16/10/2014 - 15:06

  So, out of curiousity, is the solution to only ever pay via CC?

  Is that the consensus of the more learned here at OzB?

  I ask, as I do buy ebay every so often- though low-dollar items, & I usually go Paypal out of convenience.

  Very good to stumble on this thread- especially where it concerns Int'l shipping entering AU. It sounds like no matter what is oaid for/promised, you have nothing/no recourse once the goods hit the shores?

  Yuck. Sympathies to the OP.

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  adpaholic on 21/10/2014 - 13:51

  check with post office. same thing. They said check with the driver and he said he delivery to my company reception so nothing they can do.

  Funny, my company not even have a reception, just a main door.