Catch of the day - POOR effort in customer service

LLexsus on 24/09/2009 - 17:49

Bought a notebook from COTD

paypal stuffed up big time..

but now ive got money in my paypal account. ready to pay.

so i tried going to help center on COTD. emailed about the situation & this is what i got.

Please note: This email address is only intended for EBAY enquiries
Please allow 24 hours for a response.

Emails regarding all other enquiries will not be replied to.

Please forward all other enquiries to the "Contact Us" Page located within the appropriate web sites as stated below.

.. im just thinking… wtf?? then okay .. ill go to dailydeals… go to contact page…

then emailed them under "payments"… then i got a reply of…

Hi,

Unfortunately you have contacted the wrong Support Team regarding this question. Please forward your enquiry to the Support Team at Catch Of The Day

wow. im so annoyed. sending me back and forth . im new to COTD . and i cbf finding a frkn contact number.

seriously. what to do?

p.s - just cancelled payment.

Comments

Davo1111 on 24/09/2009 - 19:12

+1

yeah, probably just cancel the payment, screw cotd.

Regards
Angry and bitter davo

PS - have a look at 9289 deals, they're offering a 23.4" lcd with every netbook purchase (of selected msi models). I think you'll have to run a price comparison but it looks pretty good. plus free delivery aus wide
neil on 25/09/2009 - 13:49

So they didn't send you an email after 24 hours?
- Lexsus on 27/09/2009 - 00:45
  
  oh btw "they wont take any enquiries unless its part of ebay" thats what i was wtf'ing about
  
  im pretty sure i was asking in the right place.
Lexsus on 27/09/2009 - 00:43

one party told me to go to another

that "another" party told me to go back to the first party.

they just redirecting me like "go to mum" "go to dad"

it's annoying.
Stephen Murphy on 28/09/2009 - 16:24

Thanks for sharing.
QQQ - CatchOfTheDay on 28/09/2009 - 16:43

Actually I'm quite confused…

Can you send me an e-mail? I can find out.

QQQ@catchoftheday
QQQ - CatchOfTheDay on 28/09/2009 - 20:54

Hi Lexsus,

Appreciate if you can please get back to me

QQQ

Edit: Have not heard from this user…