Jetstar - Payment Confirmed, but No Charge?

Hi guys,
I've booked my mum and brother a flight to New Zealand during Christmas and paid through POLi, and this was 2 weeks ago, but I've yet to see a charge on my account & it says payment confirmed on my booking? Should I give them a call or do they charge the account a little closer to the flight (I doubt it, but never know)?

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Comments

  • money is meant to be taken instantly. i would call to see if they can confirm your seat/booking, then you have proof

    • Yeah I called and I tripled checked with them, apparently it's all been paid for, even though I see no charges on my CBA Netbank. They even tried to sell me seat allocations, I already paid for. I hope it's been paid for or just really delayed, because Netbank shows not a single cent has moved.

  • It would be nice to have that in writing, email?

  • they record phone calls, taht is proof

    • Up to you, if you want to rely on them looking back for your phone call then good luck to you.

  • Someone somewhere will be out of pocket if you don't pay. I'm guessing you'll see in next few days money taken from CBA

  • I think this has happened to me before. The money was taken out of my account a few days later

  • I added seats to my booking before and got a confirmation mail. The money never cam from my account and figured there was a delay. When I was boarding the plane, the lady checking passports said that there was an outstanding balance on my booking and I had to pay her cash on the spot. She couldn't give me any change and said I could get it at the desk on my RTN back to departure airport.

    I would call them and tell them your account has not been debited!

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