Marketplace
Paypal limited my wife's account yesterday and asked for address verification document. When she uploaded it on online they have closed her account permanently and put the current balance on hold for 180 days.
My wife sells stuff via her online store and via Ebay so we are not sure why Paypal is closing her account. She spoke with Paypal customer service this morning however they keep on saying that it is due to security reason however they are not disclosing the exact reason.
Have some encountered something like this in the past? Is there way for her to create second account without being picked up otherwise it will be disaster for her business.
For the safety and security of the PayPal network, we often review accounts
for potential risks. After reviewing your account, we have decided to close
it because of security issues.
We are making every effort to minimise any disruption to your business.
If your PayPal account balance is zero, and you have no unresolved buyer
complaints or chargebacks, your account will remain limited.
Disbursement options
Option 1. If you owe refunds to any of your buyers, you can use the money
in your PayPal account to refund them.
To refund your buyers:
1. Log in to your PayPal account
2. Click "Contact Us" at the bottom of any page.
3. Click "Contact Customer Service."
4. Under "Choose a Topic," select "Sending/Receiving Money."
5. Under "Choose a Subtopic," select "Refund/Cancel a Payment."
6. Click "Continue" and follow the instructions to refund payments.
Option 2. Money in your PayPal account will be held for 180 days. After 180
days, we'll email you information on how to receive your funds.
We regret any inconvenience this may cause.
Sincerely,
PayPal
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