Receipt price different from verbally quoted price

Tech5 on 26/12/2014 - 22:56

Just curious about how the law works around this area.

Today we went to a restaurant and ordered some food. We wanted something like a custom order that we did not see was on the menu. Basically we wanted 10x something but their biggest deal was 4x something.

We asked for a price on the custom order and was told verbally $21, so we decided to purchase based on this price. However, when the receipt came it was $32. The manager and the waiter came and explained. During this time the waiter admitted that she quoted the wrong price as she read the screen wrong.

The manager however said there was nothing he could do and we still had to pay the $32. Upon further inspection, the menu did state in a different section that each extra item cost another $3 ish, so when added up, the 10 should cost $32.

In the end we got a 5% discount and we didn't bother arguing and left.

I am just wondering were we within our rights to ask for the price of $21 to be honored?

Tldr: quoted price different from receipt price (based off menu), which price should be honored.

General Discussion

Comments

  • whooah1979 on 26/12/2014 - 23:06
    +1

    there isn't much you can do unless the quote was written one. your rights would be to leave and shop somewhere else or pay the price on the invoice.

    • Tech5 on 26/12/2014 - 23:31

      Well the waiter was standing there confirming to the manager that she gave us the quote. In terms of shop elsewhere… we already ate the food haha, the quote was given before but the receipt after.

      • pinchies on 27/12/2014 - 01:10
        +2

        Sometimes, it depends on how hard you want to push. I (and it sounds like you too) like being a little gracious to people and their mistakes , especially taking their intentions to be positive, and not malicious in nature. An apology for a mistake is always much appreciated, but some people seem to feel entitled to "compensation" for the slightest inconvenience. I suppose if the waiter confirmed the quoted price, that would be sufficient basis for a verbal contract, but I doubt it would be worth the stress it would have caused to put pressure on to honour a mistake, especially when they were going out of their way trying to give you a better deal.

    • jaybmate on 27/12/2014 - 01:13

      Dont think it would matter whether it was written or not, its not a matter of 'you cant prove it' because the waiter is freely admitting they gave the quote of $21.

      I would of taken similar course of action and taken the 5% discount instead of arguing. Although that is really only about $1.50 off.

  • [Deactivated] on 27/12/2014 - 01:20
    +4

    if you want to be one of "those" customers then technically they should probably give it you at the quoted price… this is a bit different to the retail "invitation to treat" thing, as once you order the food and then consume it, you can no longer give it back and not pay.

    however, as a nice human being, i would consider that, if i enjoyed the food, then for the sake of ~$10, i should just pay. after all, if you argue so much for them to reduce it, the extra money will probably come out of the waitresses tips, or pay, as it was her mistake, and will leave the manager and staff member in a fully shitty mood for the next few hours.

  • adamren on 27/12/2014 - 01:25
    -4

    aw I thought this was going to be Good Guys or JBHiFi. Have heard of this happening at GG, and had a 'cash price' deal needed to be doubled checked at JB for me.

    Good Guys just seem a bit dodgy, I wouldn't know much now as I steer clear of them.

  • TheNewTightArse on 28/12/2014 - 00:09

    Just curious what you ordered?

    • Tech5 on 28/12/2014 - 07:10

      If I say, it would be very obvious where I went :P Rather not name

Login or Join to leave a comment
Login Join