Neato Xv-21 Charging Issue or Replacement Battery Time?

hi,

My neato xv-21 doesn't seem to be charging properly.

it charges over night and then when I set it to clean house in the morning it runs for about 60 seconds and then returns to the dock stating that it needs to recharge. it will then usually charge for an hour or so and then do it's regular clean.

any one else experience this?

time for a new battery?

or is there some software update available or some other thing to correct this situation?

thanks

Comments

  • I just updated my XV-21 to firmware version 3.4 from the previous 3.2, it appears that 3.4 came out in September or October 2014 (update from 3.2), have you updated to that? You check in the menu what version you are running. Please go here to sign in, and download update then plug your xc-21 in to install it: http://www.neatorobotics.com/support/software-updates/

    You should first of all update to the firmware 3.4 then follow the battery recalibration instructions: http://www.neatorobotics.com/support/articles/recalibrate-yo…

    My battery has deteriorated, it's gone from running for an hour or so before returning to be, to about 30 minutes and it's had the habit of missing a few rooms when doing a clean maybe because of the shorter cleaning cycles. I'm part way through the battery recalibration process after the 3.4 update so I'll see how it is tomorrow

    Firmware 3.4 talks about battery improvements and improvement in the xv-21 returning to base.

    Let us know how you go.

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