My Experience with Qwibble Cashback

spackbace on 02/01/2015 - 14:23
Last edited 02/01/2015 - 14:23

So, signed up to Telstra 28/8/14, that was all good to go 1/9/2014. Signed up via Qwibble for the $120 cashback. They marked it tracked from 29/8/14, and didn't mark it as payment received till 9/12/2014.

This is how it went with a support ticket I raised in October:

2014-10-20 You said…
How soon for payment? - My telstra cash back just shows as tracked, but hasn't been validated or anything. Any idea how much longer the payment will take?

2014-10-27 Admin said…
Hey David,

Telstra has paid us commission and it usually takes three months. You will get the cashback in the next payment run.

Kind regards,
Mari

2014-10-27 Admin said…
The status has changed from 'open' to 'responded'.

2014-11-23 You said…
When is the next payment run?

2014-11-24 Admin said…
Hey David,

It will be in the middle of December.

Regards,
Mari

2014-11-24 Admin said…
The status has changed from 'open' to 'responded'.

2014-11-24 You said…
What happened to this going in in November, as I was told before?

2014-12-01 Admin said…
Hello again, David

The cashback will be in your account by the end of this month.

Sorry for any inconvenience.

Kind regards,
Mari

2014-12-01 Admin said…
The status has changed from 'open' to 'responded'.

2014-12-10 Admin said…
Hi David
Your cashback has been marked and received and will transferred to your account this month.

I will close this ticket.

Thanks

Andrew

2014-12-10 Admin said…
The status has changed from 'responded' to 'closed'.
The ticket has been closed.

And guess what, money still hasn't been received. I get that the Telstra cashbacks take at least 3 months, I knew that when I signed up. I just didn't think they'd hold onto it for another month (likely just to collect the interest on it).

I'll keep this updated when they reply to my new Support Ticket (since they closed the last one).

General Discussion

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Comments

  • isthisreally_me on 02/01/2015 - 20:36
    +2

    My experience is that Qwibble is useless, their support personel could care less about you, your experience using their service or whever you recieve your legitimate cashback or not.
    Would never bother wasting my time on this crappy service again.

  • spackbace on 06/01/2015 - 13:10

    2015-01-06 Admin said…
    Hello David,

    We apologise for the delay. It will be dealt with in the middle of January.
    Please let me know if you have any more questions.

    Kind regards and thank you for your patience,
    Mari

    Useless

  • spackbace on 20/01/2015 - 14:34

    Update:
    Marked as paid on the 14th (Wednesday), as of today (Tuesday the 20th) it's still not in my bank account.

  • spackbace on 20/01/2015 - 16:04

    Sent a ticket, they're looking into it and to let them know if it isn't showing in the account by Monday.

    Sigh it's just ridiculous, having to keep on top of them

  • spackbace on 23/01/2015 - 11:50

    And money has cleared in the account. So for anyone viewing this later on, that's just shy of 5 months till money in the bank, and probably only from following them up! Another person who jumped in on the same deal I did, said their cashback just went missing from their Qwibble account early in the process.

  • isthisreally_me on 24/01/2015 - 01:19

    I waited over a year got nothing but promises in the end told them to stuff it and close my account.. not worth my time.

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