HP Computers - Amazing Warranty Support/Customer Service

heyrosered on 30/01/2015 - 21:04

I just wanted to share the great service provided by the HP warranty team. For me it's one of the most important aspects of buying a laptop, but something you usually don't find out about until after it's too late.

To date, the HP computers warranty support team have consistently been the best customer service experience I've ever had. Today, for the second time, they've agreed to do post-warranty repairs for my computer free of charge. Every time I contact them it's hassle free - the phone staff are professional and understanding, the call wait times minimal, they arrange next-day pickup and then return the unit within the week. I've had laptop warranty support from Toshiba and Asus before and both had 2+ week turn around times, as well as staff unsympathetic to the need for urgency.

I'd heard some bad things about the quality of HP computers before I took the plunge and got this one, but on the strength of their warranty support alone they'll be my first choice next time I buy.

Have you experienced post-sales support to keep you brand loyal, regarding computers or anything else? Please share.

Computing

Related Stores

HP Australia
HP Australia

Comments

  • MrBlank on 30/01/2015 - 23:10

    I had a Dell monitor that broke (all of the inputs stopped working), and a 10 minute phone call later they sent out a replacement unit the next morning, which all I had to do was swap it with the broken one and put it back in the box and a courier picked it up for free the same day from home. Granted it was still in warranty,but it was still a very fast and pain free experience (apart from the monitor dying in the first place). I let them know that it was a great experience and would buy from them again.

    • scrimshaw on 31/01/2015 - 02:43
      +1

      I would say that is acceptable level of service (i,e went smoothly without a hitch), not one that I'd consider 'amazing' by any means.

      Some good examples from here
      http://mentalfloss.com/article/30198/11-best-customer-servic…

      • MrBlank on 31/01/2015 - 10:15
        +2

        …and that's how it should be, but after a lot of crappy experiences suddenly the "acceptable" level of service feels amazing which is unfortunate really. It's still good to know that a company can at least deliver an acceptable or expected level of service.

      • heyrosered on 31/01/2015 - 21:03

        Most of the examples on the article you posted were from America, which has a very different service culture and more companies trying to generate positive PR through social media. The only one that isn't was from a high end hotel where exceptional levels of service are expected. On the impressive scale, I'd place those examples at 'extraordinary'. In Australia, talking about laptop repairs, I find two repairs post warranty precisely 'amazing'.
        Given my experience with two other companies, I'm grateful for the higher standard at HP. Plus, like I said, you don't find out about warranty support until after it's too late, so I felt like sharing in case it could help someone else.

Login or Join to leave a comment
Login Join