Virgin Mobile dishonored my order I made via their website (and then they increased the price by $200)

etan on 15/04/2015 - 14:03
Last edited 15/04/2015 - 14:20 by 1 other user

I made an order on 13/04/2015 to buy a upfront iphone 6 plus 128 for $1248 + $20 sim. The order email I received said it's $1248.
(You still can see it on http://www.whistleout.com.au/MobilePhones/Phones/Apple/Apple…, choose monthly tab).

However, next day I called them to confirm this order.At first they said they couldn't find it and then said it's fine and another staff will contact me.

Today I received a response that they were unable to process my payment. BECAUSE they changed the price to $1440 + $20 sim.

I called them again they said they had to follow the new one. Both calls took nearly 30mins, I don't know what happened…

I feel so frustrated.

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Virgin Mobile

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  Settero on 15/04/2015 - 14:11

  +1

  i would complain on their facebook page and try to get them to honor the original price, a little social pressure might get them to budge but meh other than that not many options for you

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  fantafox on 02/05/2016 - 05:23

  Headsup - just be aware that by dealing with virgin, you are mixing it wuth numbskulls