Has Anybody Had Problems with Allbuy?

L[Deactivated] on 11/05/2015 - 18:59

I purchased the XIAOMI 16000mAh Power Bank from Allbuy on the 20th april, couple of days later i get a email saying the item has been shipped & transit time 7-14 days.
2 1/2weeks later the item still hasn't arrived & the given tracking number has no info.
So i email them and ask them what the delay is, no reply, i give it 2 days & make a paypal claim.
They immediately refund the money but up to date product hasn't arrived.
Which makes me wonder if they actually shipped anything at all when they said they had.

Has anybody else had similar issues with them ?

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Comments

  • Doggiie on 11/05/2015 - 19:11
    +1

    Bought 2 sets of Xiaomi Piston 3. I cannot find tracking info on the main website, however I can see it on my phone as it is in the mobile webpage. Currently it is… in Sweden? LOL

    Try through your mobile browser, you might be able to see it there.

    I am wishing for the best that these arrive in one piece. Been 1 week since it has been shipped. Will comment when it arrives (or if it arrives in your case)

    • [Deactivated] on 11/05/2015 - 19:21

      i hope you get yours, im pretty sure they never shipped my one despite a bogus tracking number. why else would they give a refund !

    • sjp1808 on 11/05/2015 - 19:42

      I'm in the same boat! :S

  • dollasense on 11/05/2015 - 19:54
    +1

    Ordered Xiaomi power bank on 16 April and arrived today after 25 days from Sweden.

    • sjp1808 on 11/05/2015 - 20:13

      Sweet! Can you confirm it is legit?

      • [Deactivated] on 11/05/2015 - 20:14

        how fast does it charge ? and whats your device

      • Store Repwinlady @ Allbuy on 19/05/2015 - 20:00

        Hello, you can confirm via xiaomi official site with the verification code on the each power bank back.

        Visit site http://www.mi.com/verify/

    • c64 on 12/05/2015 - 07:40

      arriving from sweden sounds very strange

      • marzbar on 15/05/2015 - 13:05

        Hmm I bought mine from Banggood and although their website claims it'll be dispatched from their China Warehouse, mine came from Sweden. Good thing however is the verification code claims its genuine so I'm not too concerned.

      • Store Repwinlady @ Allbuy on 19/05/2015 - 19:56

        Not sent from sweden, just use sweden post office service to deliver the packages with battery. We allbuy based in ShenZhen China, we sent all packages from SHENZHEN or HongKong, Btw, Shenzhen is next to Hongkong.

        Not all carriers can send the packages with batteries due to restriction rules.

        • sjp1808 on 21/05/2015 - 17:51

          My order does not contain a battery, so why is it going through Sweden?

  • c64 on 12/05/2015 - 00:08

    7-14 days is a bit optimistic. 3 or 4 weeks is more realistic for packages from china

    • Store Repwinlady @ Allbuy on 19/05/2015 - 20:02

      Honestly, using post office service will cost 2-3 weeks, Toll service will cost 1-2 weeks, express way like UPS/DHL will cost 3-5 working days. :)

  • dollasense on 12/05/2015 - 23:23
    +1

    All ok on Xiaomi verification site. Power bank 16000mah looks authentic and on charge now. From memory it should take about 9 hours on 5v 2 amp charger.
    I was originally worried when i ordered as Allbuy price at $29.80 was a lot cheaper than other sellers. Currently selling for $28.85.

    • [Deactivated] on 13/05/2015 - 20:17

      do u know which usb port is the higher capacity one ?top or bottom

      • marzbar on 15/05/2015 - 12:51

        According to this review, it appears both ports output the same amount

        Did the ports work as claimed? Yes; in my tests, when used independently, each port was well capable of 2.1A output current. In fact, they went above 2.1A (voltage will regulate accordingly) in many occasions. When both ports were used, I typically got a combined rate of around 3.7 to 3.8A. Even with a 4A load, it still worked, but I didn't proceed any further in fear of stressing the ports too much. In essence, everything checked out fine.

  • [Deactivated] on 13/05/2015 - 20:16

    i received mine today. Its genuine. you can check it here http://www.mi.com/verify/

    • beaver2233 on 14/05/2015 - 17:16
      +2

      I hope you do the right thing and let them know and at least offer to pay them now you've received it.

  • Store Repwinlady @ Allbuy on 14/05/2015 - 22:36

    Hello Every OZ-er,

    I am Win as allbuy store rep on oz, if anyone have any question about your order,you can PM me or email us via [email protected].

    We are always here to help anyone to solve any question about your order or any advice for our user experience. We are listening~ :)

    Regards.

  • Store Repwinlady @ Allbuy on 14/05/2015 - 22:47

    @sidewinder1, [So i email them and ask them what the delay is, no reply, i give it 2 days & make a paypal claim.]

    —- can you tell me what contact you used to reach us? or if not mind, pls pm your contact info and your order number, let me help for you. :)

    We are listening from any Oz-er feedback here~~~

  • aks on 16/05/2015 - 23:58

    still waiting for my order from all buy its been long i almost forgot it.

    • Store Repwinlady @ Allbuy on 19/05/2015 - 19:52

      Hello, can you tell me your order number, honestly, some packages have been lost caused by carriers. Have you receive an email from [email protected], we emailed to each customer to confirm that replacement or full refund request. Pls show me your order number, let me check if your order is one of them.o(╯□╰)o

      • aks on 21/05/2015 - 20:33

        order nm is 20150427200306717

  • vnet on 20/05/2015 - 06:49

    Same issue here still not have received my band and my piston 3 them!Sent an email to them and still don't have an answer on what is happening!

    • Store Repwinlady @ Allbuy on 25/05/2015 - 20:38

      Show me your order number here or PM to me, tks.

  • aks on 21/05/2015 - 16:16

    send email to them and they said its already dispatched from sweden so you have to wait. i do not know how long but. thats like they said 100% refund and guaranteed and all on website but at the end nothing shows up. it did not happent to me before i always order from e bay.thts was my first time .

    • Store Repwinlady @ Allbuy on 25/05/2015 - 20:41

      Sorry for that :(

      Time to replace a new carrier for us. Sweden post service is not enough to meet the need for our customers.

      We will use toll service or other more effective carrier for the packages later.

      We promise that, new replacement or full refund guarantee if you finally can not receive your package.

      Regards.

      • aks on 28/05/2015 - 23:15

        been 1 mnths over with this so what i have to do for refund ?

        • Store Repwinlady @ Allbuy on 10/07/2015 - 11:51
          +1

          Sorry so late to see your msg here, :(

          You can ask a refund back via email to [email protected] or pm me here if you cant receive your package from your post office. I can arrange that for you asap.

          Regards,

        • aks on 10/07/2015 - 18:43

          @winlady: hi i got it was too late bt its fine its how things go sometimes

        • Store Repwinlady @ Allbuy on 10/07/2015 - 19:35
          +1

          @aks: Yeah, that is why we have to replace another new carrier. Pls PM me if you need any help from ALLBUY.

          I will be here to help you always.:)

        • aks on 11/07/2015 - 16:18

          @winlady:
          thanks all good.

  • Doggiie on 22/05/2015 - 12:03

    It's been 18 days, the expected delivery is 12-25 days, does that mean I'm going to get a refund soon?

  • frowny on 24/05/2015 - 23:30

    It's been more than a month for me and I'm still waiting.

    Absofuckinglutely never buying from Allbuy again.

    They put 7 - 14 days on their website and email you later saying 15 - 25 working days. What a load of crock.

    • Store Repwinlady @ Allbuy on 25/05/2015 - 19:08

      Hello.

      so sorry for that. :(

      we replaced the stupid carrier, can we arrange a new package for you?

      • frowny on 25/05/2015 - 19:10

        PMed you with the order number.

        Wanted to order it for Mother's day, still hasn't come yet.

        • Store Repwinlady @ Allbuy on 25/05/2015 - 19:16

          Sorry for that. :(

          Can we do something (replacement or full refund) as an offset?

          Pls Pls say sorry for your mom due to the stupid thing we did for her gift.

          win

  • Store Repwinlady @ Allbuy on 25/05/2015 - 19:13

    Hello again Ozers here~~

    If any one still can not receive your package in 7-14 working days, pls email us via [email protected] or PM here directly to get a new replacement or full refund which depends on you, we are so sorry to use a such stupid carrier, we are new here, but we will not disappear or keep silent for that. Pls let me know your request for that asap.

    Regards.

    • MunkyX on 28/05/2015 - 15:03

      Hi Win, is this genuine Xiaomi Piston earphones?

      https://www.allbuy.com/detail/123789

      • Store Repwinlady @ Allbuy on 01/06/2015 - 11:56

        Hello,

        We allbuy is marketing place but some allbuy self-selling products on the shelf.

        I suggest that you can have a look at these xiaomi earphone from allbuy store directly.100% original guarantee.

        https://www.allbuy.com/detail/59736
        https://www.allbuy.com/detail/44320
        https://www.allbuy.com/detail/56609

        You can see all above products tag that "ships from and Sold by Allbuy".

        Honestly,We promise all products we allbuy store selling are 100% original guarantee but if the 3rd stores on allbuy, we will punish that store owner if we got the customer'complains about the quality or the brand, We allbuy same as amazon, we will protect each customer benefit. :)

        But trust us, we allbuy have a team to manage all products from 3rd stores online, but if anyone here suspect the brand or the quality for any product, you can leave msg here or PM me to confirm first.

        Regards.

    • CodeXD on 01/06/2015 - 10:04

      Hi, I've emailed my order number through to the email address you provided

      • Store Repwinlady @ Allbuy on 01/06/2015 - 11:57

        Thanks for your email, we will figure it out asap for you.:)

        If you have any other question, pls contact to me here directly, i am always here. :)

  • koole on 26/05/2015 - 15:58

    Just got mine today.

    • Store Repwinlady @ Allbuy on 01/06/2015 - 13:14

      :)~~

  • aks on 01/06/2015 - 13:08

    i have received my parcel today . thanks fr that .

    • Store Repwinlady @ Allbuy on 01/06/2015 - 13:15

      Good news for both.

      But still sorry for that a little long delivery time.

      We are improving that.

      Thanks for your support. :)

  • paradoxez on 05/06/2015 - 23:18

    Ordered Xiaomi Piston 3 on 9-05-2015. Will be aboard on 22-06-2015. If the shipment didn't make it I'll be pretty pissed

    • madfree on 06/06/2015 - 03:24

      Ordered mine 27/04/15, shipped on 5/5/15. still not in my hands. a huge majority don't have theirs yet.

    • Doggiie on 06/06/2015 - 17:49
      +2

      Ordered mine on 27/04/15, received for processing on 06/05/15, then dispatched 25/05/15. Took almost 1 month to dispatch from order date, and 2 weeks since dispatch I still have yet to receive it. Don't worry, you'd probably just need to wait until the Xiaomi Piston 4 to be released before you get them.

  • flashminator on 07/06/2015 - 18:08

    Still waiting for mine, order details only shows in transit shipped the 15th of May but from what i see i m gonna wait forever. Gonna contact store rep hopefully i got some good news

  • ozyhsk on 07/06/2015 - 18:16

    Same here been two months never received anything. When requested for refund got an email from store asking why I want a refund.

    Contacted win on Skype multiple times still haven't received anything.

  • tanastra on 17/06/2015 - 20:01
    +1

    Hi Allbuy store rep, if you read this could you please reply to email sent to you in regards to faulty product that you sold . a replacement or refund is expected when you sold faulty product in Australia in case you are not aware .
    Here is the link of the product .
    https://www.ozbargain.com.au/node/191420
    Thanks greaty !!

  • Gish on 27/07/2015 - 09:11

    Ordered approx $200 worth of stuff. Chose 'flat mail' as the free shipping option.
    Initially was advised that it was 25 days for shipping. Website now states 25 "Working" days.
    Initial order was placed 29/6/2015.
    They advise that flat mail has no tracking out of the netherlands (for one of the two sets of items) and the other shows it landed in Perth (I am in Melbourne) on the 7th of this month and has been another 20 days without any form of update.
    Australia post advise that the tracking number is not valid, as international parcels would usually have an international waybill number for tracking (two letters, numbers, two letters)

    I got on chat support and they advise that they'd lost the item in transit and were shipping it as a priority (no priority here)
    They say they'd emailed me but nothing received, not even in spam.

    Just waiting the remaining 4 days before I lodge a Paypal dispute for item not received.

    Spoken several times and asked for investigation as to the whereabouts of the item, however they advise that they've got no visibility of one of the items (out of netherlands) and no valid tracking number (at least from the auspost website.)

    • Gish on 11/11/2015 - 10:23

      Long story short, they kept telling me to be patient.
      Eventually contacted paypal and they gladly refunded the purchase.
      Items never arrived, but I am still ok with it as a lesson learnt.

      Make sure you use paypal wherever you can as I find it is a lot easier than having to process a credit card dispute.

  • doperst on 29/07/2015 - 14:14

    Ordered SanDisk sd card 16G from this deal:
    https://www.ozbargain.com.au/node/197846
    Received today.
    The card is clearly a fake. The card itself and the packaging look very cheap. FakeFlashTest utility shows that its real capacity is 8Gb.
    Will ask for a refund.

    • jmp246 on 08/08/2015 - 14:41

      Did you get a refund?
      I bought a Samsung 32GB MicroSDHC which was fake.

      • doperst on 08/08/2015 - 14:44

        yes, but it took 4 days of arguing with their support.

        • jmp246 on 08/08/2015 - 14:45

          Was it a full refund or partial. As they are offering me a partial refund.

        • doperst on 08/08/2015 - 15:51

          @jmp246:
          Full refund.
          Tell them you'll open a dispute with paypal if they don't refund you in full.

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