Bought an Expensive DOA Watch - What Are My Options?

Ldracox on 12/06/2015 - 14:24
Last edited 12/06/2015 - 14:24

Hi guys,

I recently bought a Seamaster Pro Planet Ocean, which is advertised as a certified chronometer, meaning it should not lose more than 4 seconds a day.

After I had it for less than 1 week I noticed it was significantly losing time, about 18 seconds for the 2 days I measured.

I took it back to Omega boutique to have it looked at, thinking it should be a simple calibration problem, and now it has now been in repair for 5 weeks. I was told it will take another 2 weeks before they will get it back to me.

At this point, I just want to get an replacement, but the guy at the desk refused and told me to speak to management.

Just want to check with everyone, what are my options? Can I take it to ACCC? Or do I just have to take the repair?

Cheers

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Comments

  • RockyRaccoon on 12/06/2015 - 15:01
    +1

    You have your answer

    the guy at the desk refused and told me to speak to management.

    He's only going on what he's been told his authority is theerfore limited. So he's just told you what to do

    • dracox on 12/06/2015 - 15:02

      What if the management also refuses?

      Do I have any options other than just to take whatever they will give me?

  • kbzj on 12/06/2015 - 15:10

    I would take the repair tbh. At least the repairs will be under warranty (free), and I expect they will give it a more thorough going over than they might with a new one. You're only 2 weeks from having it back, compared to a lifetime of wear.

    I had something similar happen with a different brand watch, and it had to be returned for 6 weeks for repair. When it came back I tested the accuracy, and I'm now measuring the variance in seconds per month instead of day. If you get a new watch, well you might have a similar problem..?

  • tonyjzx on 12/06/2015 - 15:12

    hmmm

    so the watch is not actually DOA

    so instead of 4 secs a day it lost 9 secs a day?

    thats probably passable IMO for an automatic watch

    i have a seamaster as well and i beleive it is well outside 4 secs a day but meh…

    btw. it doesnt need to be 'repaired', it just needs to be adjusted but IMO 9 secs a day is fine, are you launching any space shuttles? or running special forces?

  • [Deactivated] on 12/06/2015 - 19:17

    Ah Dracox ( just discovered the x key on my keyboard is sticky thanks for that lol)

    Google Rolex loses time I bought a really expensive model the Submariner a few years ago and it was always losing time, cannot remember how much but found out the hard way that many of these high quality auto watches do this even when new. Eventually it was fixed and re calibrated after begin sent in a few times for repair / service. Don't panic yet as the service guy told me they are all hand made and finished and assembled so just a little less polishing or whatever ( such as dust inside even when new) can cause the problem. Now it keeps almost perfect time.

  • altomic on 13/06/2015 - 14:57

    time to call in some Bikies.

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