Catalogue Misprints? Store refuse to sell?

Today I went to my local woolworths. Presented them with the catalogue which showed the Price Advertised.

They told me there was a problem. They called the store manager who told me that it was a catalogue misprint and that they cannot sell it to me at the Price printed in the catalogue. They told me that Woolworths Issued a Retraction Notice in the "Newspaper" so since the Retraction was already printed in the "Newspaper" a couple days ago that they can't give it to me at the catalogue price.

I want to know what everyone's thoughts are?

Can they refuse to sell it to me at the Advertised price because they printed a retraction somewhere in a newspaper?

Also what about the Policy that woolworths has of if it's scanned at the higher price, then you get it for free? would this policy apply because the scanned price doesn't match what's in the catalogue that's a misprint?

Related Stores

Woolworths
Woolworths

Comments

  • +10

    Can they refuse to sell it to me at the Advertised price because they printed a retraction somewhere in a newspaper?

    Yes

    Also what about the Policy that woolworths has of if it's scanned at the higher price, then you get it for free? would this policy apply because the scanned price doesn't match what's in the catalogue that's a misprint?

    No. Scanning policies aren't law, they're internal policies by Coles & Woolworths.

    • +1

      As a side note, a woolies staff member told me recently that the scanning policy (1st item free, subsequent items at sale price) doesn't apply to the self-serve checkout, only checkouts where you've been served by a staff member…I wasn't aware of this until he told me…so I now make sure that I'm attended to by a human if any discounted items are involved! ;)

      • +1

        Not sure about Woolies policy, but a number of times I have had a wrong price come up at the Coles self service checkouts, have got the attention of the staff and have been given the first item free and others at the correct price.

  • Code of Practice For Computerised Checkout Systems:
    http://www.anra.com.au/Scanning%20Code%20of%20Practice%20for…

  • "… would this policy apply because the scanned price doesn't match what's in the catalogue that's a misprint?…"

    No. The mentioned policy applies to shelf ticket price Vs. scanned price.

  • Thanks for the replies. I am abit disappointed to read that I can't make them honour the price.

    They misprinted buffalo chicken wings at 0.50 cents each. They are Normally $1 each. I was planning on getting a huge bucket of buffalo wings and having it for dinner.

    I still want chicken wings!!! :(

    • +6

      So after your dinner plans were foiled, you just had to wing it?

    • Considering the amount of actual chicken on a wing, even 50 cents seems a rip.

      • But nice buffalo wings attract a premium because they are so good.. Pity I have never come across nice ones in this country.

    • +1

      No buffalo wings for you !

      (Apologies to Seinfeld)

  • +3

    what manner of mutant buffaloes are these?

  • +1

    catalogue misprints are often covered by the E & OE fine print written at the bottom of the catalogue…basically means if they've done their best job possible proof reading the catalogue but a type-setter/printer makes an error, they are giving themselves an "out" not to honour it.

    Obviously in Australia, organisations like the ACCC etc will get upset (along with all of us) if a company appears to be taking advantage of this clause to get headline advertising "cheap"

  • Not a lot different to car yards that often advertise a certain car cheap but when you get there it has been "sold" but they have a similar model for $5K more…

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