Well. My son got a new phone. It is a Samsung Galaxy S6. Has been babying it for a month. He has just found that the camera lens has broken. He has no idea how it happened. He has looked after his phone. What to do.
Does he have any hope of getting it replaced?
UPDATE: No help with having it replaced by the service provider. My son took it to Samsung to get fixed. I collected it for him today. Well, the phone has come back worse than what it was. It cost over $200 to fix and it no longer charges properly and there was a lump of dust on the screen. After trying to wipe it off, my son noticed that it was on the inside of screen. When he shook the phone, the dust disappeared somewhere inside the phone. They should be ashamed, the quality of their work is terrible. I did not take a good look at the phone when I picked it up because I never thought Samsung would do such a bad job.
Now my son is paying of a phone that he cannot use.
I will have to take it back on Monday. I guess they will keep it for another week to try to fix it again or give us a refurbished phone.
It is so disappointing.
Take it back to where you purchased it…should be covered under warranty as long as there is no evidence of impact from a drop.