Under Charged Customer $612 What Should I Do?

Lpus2miauw on 25/08/2015 - 21:43
Last edited 26/08/2015 - 09:02 by 1 other user

i am new in this country 3 years and counting
i am working as a cashier/it tech/pc builder in small company as store manager
today is a busy day and i make mistake by undercharge costumer $612
the tax invoice is $680 and i only charge costumer credit card by $68.

realized my mistake 15 min after costumer/he left.
called him and apologize and demand him to pay the different
he said he will check it with his bank first so i ask him politely to call me back
but i did give him copy of the EFTPOS transaction which is stated $68 so i am thinking this guy sound like he doesn't want to pay the different

i got his details in the tax invoice which is company name and mobile phone number(which i called)
should i suck this up and move on if he doesn't pay (i already paid the different using my credit card so end of day report will be balance)
or is there anyways to lodge claim or report this
i got his all the evidence which is Tax Invoice, eftpos receipt and CCTV camera
that amount of money is a lot for me
regards

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  try2bhelpful on 25/08/2015 - 22:41

  +3

  I would give him a chance to check the transaction first before you make a decision; he may well be willing to pay once he has checked. Also I think you should have "asked" him to pay the difference rather than "demand" he pay the difference. If it was me I would get my backup if someone rang me after their mistake and demanded I pay.

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  gbanger on 25/08/2015 - 23:09

  +1

  speak to your boss, hopefully you won't have to wear all of the cost in the event this customer doesn't pay.

  I used to work as a para planner and once sold $100k of shares instead of buying them. Luckily I picked it up early and reversed the trade, only incurring the extra brokerage and minimal price movements.

  Mistakes happen, you shouldn't be expected to make up the difference. If you have a good manager, they'll appreciate the honesty and your offer to pay but write it off as cost of doing business.

  good luck.

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  wukachuka on 25/08/2015 - 23:09

  Of course you don't suck it up, it was a billing error, and issuing a debit note (i think it's called) is the way to go here.
  He doesn't get off the hook because you made a mistake.

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  Cheeper on 25/08/2015 - 23:14

  If you have contacted the buyer and advised them of the error and they refuse to pay up or return the item could that be classified as theft?

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  adventurer96 on 26/08/2015 - 00:30

  If your invoice was for $680 and you charge him $68, you can bill him the unpaid amount. I know some shops put it through the same credit card as he can only stop payment if he did not purchase the item. It must be a big chunk of your paycheck and I hope he is honest and would pay you the balance. Besides, you probably shouldn't have paid it first, this is Australia and even if the company wants o charge you, they will have to deduct a certain maximum percentage of your salary. Good luck in solving it without cost!

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  Nutrino on 26/08/2015 - 00:33

  I don't think you have to pay as company would cover the cost. But, mistakes sometimes don't go unpunished. I've see colleges get written warning for these mistakes, which I would consider a big mistake. Need to be more careful sometimes.

  Maybe changing the way your cashier works can minimise this error. Our cashier at work does require you to manually enter an amount to pay to complete the translation, the eftpos terminal always has the correct amount. I've see places with manual terminals where they enter the amount to be paid seperately, I always make sure they enter the right amount as I know people do have fat finger syndrome.

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  GnarlyKnuckles on 26/08/2015 - 03:36

  "… as I know people do have fat finger syndrome."

  Soz nutso, but I did have a little chuckle at your reference to multiple entire colleges getting written warnings; I was already in a 'laughing mood' due to the OPs repeated references to undercharging the 'costumer' (someone who makes costumes?!?)… ;P

  Seriously though OP, as Wuka says above, there is no way you should consider yourself financially responsible for making up the difference here; it was a simple work-place error and they happen all the time. I'm betting the customer will be happy to pay the outstanding amount, provided they would have had some idea of roughly what the cost should've been, prior to you issuing your invoice. If they had no idea, and only agreed to the price based on your invoice that was actually out by a factor of 10, then you would need to offer them the option of a total refund if they return the goods; otherwise you could be seen to have acted dishonestly/'hooked' them with a false price/invoice, then 'demanded' an amount 10 times higher after the fact.

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  [Deactivated] on 26/08/2015 - 06:32

  +1

  "It's not a Costumer!" - Arnold Schwarzenkegger

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  DarkOz on 26/08/2015 - 15:49

  Since you have called him and he said he will check, it's best you wait for him before calling him again to follow up.

  When it is clear that he doesn't intend to pay you can contact your eftpos provider and request for a charge back on that credit card as you had under charged it. Have the credit card payment slip ready as they need to confirm the transaction actually did take place. Then they will request you to fax it along with the tax invoice which includes the actually amount to be paid. They usualy will help you if you can provide enough evidence.