Account Charged for a Booking.com Reservation

enzioFirenze on 14/09/2015 - 22:00

Hey Guys,

I'm in a bit of a dilemma right now.

I reserved a hotel room for a couple of days on Saturday and it has around 15 days for free cancellation. My plans has since changed and I've cancelled the booking. But apparently, they've charged my debit card before I cancelled. At the time of booking, their policy was to charge when I get there and I'm worried about the fact that they've charged my card now.

In any case, how do I recover my money? I've dropped a message to booking.com about this and awaiting their reply.

Your advise/comments are most welcome.

Travel

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Comments

  • grimace3 on 14/09/2015 - 23:58
    +1

    See what booking.com say and also contact the hotel, if you get no where; contact your bank.

    • Flying Ace on 15/09/2015 - 00:48
      +1

      Give Booking.com a call. I've spoken to them on the phone and they've been super helpful.

      • enzioFirenze on 15/09/2015 - 08:22

        thank you for this, I did that and they were very helpful. They said they'll get back to me

  • Davo1111 on 15/09/2015 - 02:52
    +1

    Not really a dilemma if you haven't even got a reply from booking.com

  • Geewhizz on 15/09/2015 - 05:58

    Cover your back and take a screen capture of where it says you are entitled to free cancellation.

    • enzioFirenze on 15/09/2015 - 08:22
      +1

      thanks, it's in the confirmation email they sent me :)

  • Ughhh on 15/09/2015 - 16:29
    +1

    People are so quick to panic these days. Calm down & eat cake.

    • enzioFirenze on 15/09/2015 - 18:19

      I agree, unfortunately it was a significant amount so only natural I guess ;)

  • momov3 on 15/09/2015 - 19:10

    Did the same and got my deposit refunded a few days later.

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