ClearlyContacts Credit Recovery Email

nkrdlyk on 24/09/2015 - 20:44

Long story short, girlfriend has received an email (on 24/09/15) from the American branch of ClearlyContacts.com.au (known as Coastal).

They are requesting the balance of approx $190.00 be paid for a returned order, shipped to her on March 26, 2014. Their previous attempt to contact her on the matter was on the 9th May 2014. They have requested the she contact their Credit and Recovery department on a toll-free American number and the email states 'this is an opportunity for you to settle this outstanding balance voluntarily; failure to do so may require us to take further action'.

We have replied stating that the order was returned and that it will not be paid as it is their administration error.

Is this anything to worry about or is it a bluff coming from the American arm that has no power to influence her credit?

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Comments

  • ozhunter on 24/09/2015 - 21:00

    Did you return it with registered post?

    • nkrdlyk on 24/09/2015 - 22:43

      My girlfriend honestly doesn't remember, as it was 18 months+ ago

      • Rashed on 24/09/2015 - 23:28

        ask her to try and remember. If you have some sort of proof (registered post, express post) have tracking ID that can be used as proof, or sign on delivery cards.

        It could be that their credit department works from USA, but they may forward the debt to a debt collecting agency in Australia.

  • gevidian on 25/09/2015 - 08:46

    What is the $190? As with most sites, you would pay upfront when you place the order. Was the $190 credited back to you upon return and receipt of the order? Which would indicate that they received it.

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