I Dont Trust Officeworks Price Match Anymore, What a Dishonest Company!

furic7 on 26/10/2015 - 23:53
Last edited 27/10/2015 - 00:03 by 1 other user

11/10
I price match a macbook from JB-HiFi to them. They agreed the price match, then I pay with my Amex card, 1st time card rejected because of the fraud guard, I called Amex and back to them, they said the payment has been gone through. I was happy and wait for my macbook…

19/10
Macbook still not arrived and I found in my Amex statement that the money has been charged twice but also all refunded and they never told me. I called them and they said the card seems rejected by their credit system. Alright, I just pay with my debit Visa card linked to my bank. Again the bank blocked the money for 1st time so I called the bank and asked OW staffs to try the payment again in 20mins…

20/10
Got a call from them saying they still cannot charge the money, and passed the case to their credit department and will be back to me in 2 days

22/10
They didn't call me back, so I check with the bank and the money has actually been charged on 20th but refund again on 21st. The bank people said there's no way they blocked the money because the money has actually went out!
Again, I call OW guys and they just said still waiting for credit department and nothing can be done…

26/10
Call again and same answer

I have made 20+ phone calls in total and my order still not been processed. I am really regret why I didn't just place the order in JB-HiFi in first place.

And I think it's really common that credit or debit card block the transaction for security reason, so it's either their credit system is faulty, or more seriously, they use that way to dodge the price match and avoid money lose. Either way how can they keep silent if something didn't work or spent a whole week and still not fixing the problem!

I am really pissed and thinking to report to fare trade but I am not sure I do have the strong reason…

Anyone with the same experience?

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Comments

  • Davo1111 on 27/10/2015 - 00:18

    Should have just paid cash on the spot.

    • furic7 on 27/10/2015 - 00:20

      They only do price match by phone… I did went to the local store and they just asked me to call…

      • amkssg on 27/10/2015 - 01:00
        +8

        Then your local store must have lied to you.
        They pric ematch in-store.

        • 18 on 27/10/2015 - 01:23

          macbooks are only available online, or over the phone at OW. They aren't stocked instore :\

        • AssociatedFlying Ace @ Officeworks on 27/10/2015 - 07:43
          +1

          @18: Many stores now sell Mac (including MacBooks) in store.

        • try2bhelpful on 27/10/2015 - 18:15

          @Flying Ace: It depends on the configuration. Some configurations are only available online. We didn't have an issue with ordering online for a Mac and doing a click and collect. I would be having a good talk with your bank as to what is happening with your card.

      • El Grande on 27/10/2015 - 01:24

        I have always got it done instore. Once I called to get price beat. By the time I got to the store (less than 10 mins) they had changed their price. I never called ahead again.

      • DarkOz on 27/10/2015 - 07:11
        +1

        Not true. I went to OW last month to price match a pair of speakers. The guy price matched it on the spot after confirming the price online.

  • AssociatedFlying Ace @ Officeworks on 27/10/2015 - 07:42
    +22

    Not sure how an issue with your card is the problem of Officeworks?

    • Maki on 27/10/2015 - 08:58
      +10

      Even if it was the problem of processing the payment, it has nothing to do with the price match scheme or them being dishonest…

    • Davo1111 on 27/10/2015 - 12:59

      I think OP is trying to say that Officeworks is deliberately bouncing payments so they don't have to price match.

      • AssociatedFlying Ace @ Officeworks on 27/10/2015 - 13:29
        +3

        Does the OP seriously think the employee is deliberately trying to save the company what probably would amount to be a hundred dollars or so? That they think that they would have enough time to deliberately delay payment for something is laughable.

      • Ughhh on 27/10/2015 - 13:32
        +3

        Do floor staff even have the power to mess with the EFPTOS/Credit system? Otherwise is a pretty misleading title

        Maybe its AMEX and Visa who doesnt want OP to buy a macbook…

  • StewBalls on 27/10/2015 - 07:58
    +1

    I Dont Trust Officeworks Price Match Anymore…

    I've never trusted them.

  • Nutrino on 27/10/2015 - 08:31
    -4

    This is such a lowlife move from officeworks, im never shopping at officeworks again. Power to the people.

    • WatchNerd on 31/10/2015 - 23:35
      +1

      Me neither, not until there is a bargain posted here, then I will.

  • TailsK on 27/10/2015 - 09:22
    +2

    Never had an issue with Officeworks price matching. Even went in and had an iPhone 5S price matched (that was not in stock at the price I mentioned), and while they didn't beat it by 5%, they matched it, which I thought was generous enough.

  • cupcake on 27/10/2015 - 10:05
    +10

    I got very dizzy reading your post.

    Perhaps you should get the bank to unblock your "fraud guard" so you can make purchases.

    Officeworks doesn't seem dishonest in this case.

  • spackbace on 27/10/2015 - 11:23
    +5

    I am really regret why I didn't just place the order in JB-HiFi in first place.

    And there it is. Support the company that provides the cheap price in the first place!

  • idjces on 27/10/2015 - 21:31

    I went in to officeworks, asked if they would price match harvey norman, showed them on my phone the hn website, though the guy was also in the process of looking up the item on his phone. Paid by amex and walked out the door.

    As a comparison, on this same item, the good guys have refused to price match, because it was below cost. So officeworks were most likely losing $ on my purchase as well.

    I'd say the problem was more likely with your card issuer.

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