Help Returning a Faulty Phone to China

jesho on 29/10/2015 - 00:17

Hi guys,

Purchased the Meizu M2 Note recently from JD.com for a really good price. Eventually got the phone only to find out the rear camera is faulty. Sent sample shots and videos to seller. They are happy to exchange or refund. Go to Aus Post to send out only to find that they don't send batteries via plane.

What are my options? Some suggestions on whirlpool infer that i may have different luck at different Post offices, some even suggested to lie about the battery.

Surely someone else had to deal with this. So what's the best way to go about returning a faulty phone to China?

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Comments

  • altomic on 29/10/2015 - 00:23
    +2

    Are you exchanging? If so then explain shipping issue with battery and ask if you can keep the battery and they send you a replacement phone without a battery.

    • jesho on 29/10/2015 - 08:48

      Great Idea! I'll contact the seller.

      • lakers1222 on 29/10/2015 - 10:24

        the battery on this phone is not user-replaceable

  • eqv on 29/10/2015 - 00:29

    Try with a courier company? I know DHL have certain restrictions as well, but they do still allow batteries contained in equipment. See http://www.dhl.com.au/en/express/shipping/shipping_advice/li…

    Surely the seller would cover the return postage for a defective item?

    • mishrael on 08/11/2015 - 17:11

      Hardly any of the china sellers do this, I have heard of a couple doing it on D.O.A's if you contact them within like 4 days or something (and all of them usually on ebay) but it's sadly very rare.
      Of course sending them the product back often costs a lot meaning that in the end it's almost not worth doing it, you also often have to pay the postage both ways too. Even when the product is under warranty. I got burned like this on a tablet, and I'll always now look for an Australian re-seller of the product if at all possible.

  • [Deactivated] on 29/10/2015 - 07:40
    +2

    Did you pay with PayPal? They may refund your return shipping costs.

  • Randxyz123 on 29/10/2015 - 09:26

    Try DHL

  • blitz on 29/10/2015 - 11:34

    As above, Auspost won't do it. You need a courier that is qualified to handle batteries of this type. I've used Pack'n'Send for this purpose before. DHL may also do it.

  • frondono on 29/10/2015 - 12:02
    +1

    Go back to another auspost and just post it, say it has no battery in it. it'll be around $20. get signature on delivery.

    • jesho on 29/10/2015 - 13:20

      It's been suggested on Whirlpool. Worried about potential consequences, is it likely that the item would get rejected, confiscated or worse?

      • frondono on 29/10/2015 - 13:23

        Not if you say there is no battery in it. I've done it before and I'll do it again. There's that many lithium ion batteries in the system it's a joke, what's one more?

        act confident and own it.

        • jesho on 29/10/2015 - 13:40

          Thanks. I'll give it a go. Don't know what other options i have. Other couriers charge an arm and leg. Should i change the description of the item? Not say it's a phone and/or electrical device?

        • frondono on 29/10/2015 - 13:59

          @jesho: Just say it is whatever, or you have removed the battery. When I was going to post a tablet back, I just said I was going remove the battery when asked, went down the back fumbled around for a bit, then gave it back to them.

  • Clear on 29/10/2015 - 12:54
    +3

    If Mushtato can send their XiaoMi power banks through Auspost without issue, then I'm sure you can lie too.

  • Alex777483 on 29/10/2015 - 14:49
    +1

    So many Chinese couriers can do it now and the price would be cheaper than Auspost.Some one like this shop http://www.theage.com.au/victoria/six-tonnes-of-shopping-fly… will do it. OR you can go to Chemist Warehouse and ask any Chinese buyer where the nearest Chinese courier is. Im sure they have sent many iphones to China.

    • [Deactivated] on 12/11/2015 - 22:46

      Lol. This works sometimes, but most of these cheap couriers have to smuggle your goods through China's Customs.

      I had to pay luxury items tax of 100% when I shipped a bunch of honey across to my family in China… It's pretty much a hit and miss, you can get the courier to try force the parcel through another day, but usually this takes around 2-3 months, possibly 4 months, but you won't have to pay taxes. It depends on if your courier is paying bribes or not.

      Just google some reviews of some of these couriers. You get what you pay for…

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