HP Spectre X360 4102tu Touchscreen Issue

Lzoe main on 01/11/2015 - 19:42
Last edited 01/11/2015 - 21:34

Hi everyone.

I recently (actually just this Friday, 30/10/2015) purchased this laptop from JBHIFI, as they are having a 15% deal this weekend.

It is a cool machine, I have to say, however its touchscreen started to act weird yesterday night. It was like "ghost touches", but sometimes the whole panel can go unresponsive. To see if it is due to software issue, I reinstalled/updated all drivers. I even did clean installations of both Windows 10 and Windows 8, but the issue still exists. Here is a video I recorded.

https://www.youtube.com/watch?v=3r4xJk93sx0&feature=youtu.be

This issue does not always show up, a restart can fix it sometimes.

I'm wondering how will JBHIFI deal with this kind of problems? I had a read on their return/refund policy, but I really don't want a manufacture service for this newly bought laptop. Is that possible to get a new replacement?

Thanks

Computing

Comments

  • iratepirate on 01/11/2015 - 20:56
    +2

    Replacement or refund - the law says it's your choice. Be firm but nice and you will get a good result.

  • Randxyz123 on 01/11/2015 - 21:09

    Go to ideally the JB you purchased from. BE POLITE say you would like a refund or a replacement (what ever you want). If the staff member isn't helpful ask to speak with the manager. Given you just purchased the laptop on Friday I think you can firmly but politely suggest they give you a new machine or a refund and they should oblige. JB is pretty good with this.

  • moar bargains on 02/11/2015 - 07:38

    Yeah a couple of years ago when I bought a Nexus 7 from JB, it didn't turn on when I got it home. Went back and they gave me a new one no problems.

  • HPSupportAU1 on 03/11/2015 - 19:17

    Dear Tienan,

    Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you.

    Please provide your contact number, email address and your printer's SN to [email protected] will try to contact with you as soon as I get your reply.

    I work for HP.If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/au ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.

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