Claiming TRS when receipt has a different name?

Austin 316 on 24/11/2015 - 07:20

Hi, I saw an ad post where someone has bought a wrong phone and want to sell it. The phone is still box sealed and he can provide me with the receipt for warranty purposes. Total value of the phone is less than $1000.

However the receipt has his name on it. I want to ask 2 questions on it, so please tell me if you know the answers:

  1. Will I have any problems with warranty if the receipt doesn't have my name?

  2. Can I claim TRS next month if the receipt has his name on it? I know for less than $1000 you don't need name, but since there is a name, do they check it when validating my claim?

General Discussion

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customs.gov.au
customs.gov.au

Comments

  • derek324 on 24/11/2015 - 08:11
    +1

    Re 2: You need name, it is checked. No, you can not claim the refund:
    "Can I claim a refund on goods purchased by someone else?
    No, the person claiming a refund must be the same person who purchased and paid GST on the goods."
    Ref: https://www.border.gov.au/EnteringorleavingAustralia/Documen…

  • mdcsooty on 24/11/2015 - 08:33
    +1

    Having said that I bought my mum an iPad last year and she claimed the GST back when going home to UK, at least that was same surname but don't think it was on receipt. It was however credited to her card (paid with mine)

    • Austin 316 on 25/11/2015 - 09:37

      Great. This is exactly what I wanted to know. Thanks.

      • cisco on 02/12/2015 - 21:13

        Got my partner an iPad for birthday but invoice was under my name. It was claimed without any issues

  • [Deactivated] on 24/11/2015 - 08:53
    -1

    Your best bet is that one of the names is foreign so you can say one is an English name.

    Good luck!

  • derek324 on 24/11/2015 - 10:48
    -3

    For the benefit of people who may have stumbled on this thread it is worth stressing that "I know for less than $1000 you don't need name" is just plain incorrect. The TRS process is fully documented, including online FAQ, downloadable PDF guide and form, even Android and iOS "prepare the claim yourself" apps. Can Customs staff make a mistake and occasionally not notice something? Well, there are humans. I am sure that there is plenty of anecdotal evidence to support that various errors happened in the past — however relying on that happening in my case, when I am crossing the border, is naiive.

    • hypie on 24/11/2015 - 10:51
      +1

      "I know for less than $1000 you don't need name" is just plain incorrect" - How so? I've never once been asked for a name for goods under $1000aud.

      A tax invoice has the word ‘tax invoice’ on it and shows the business name and Australian Business Number (ABN) of the retailer, the purchase price including the GST and/or WET paid, a description of the goods and the date you purchased the goods. For tax invoices over $1,000, the tax invoice must also show your name and address.

      If the phone is LESS than $1000, you should not need the names to match. If you want to be sure, go back to the retailer and ask them to adjust the invoice (refund/resale).

      • derek324 on 02/12/2015 - 08:44

        "Can I claim a refund on goods purchased by someone else?
        No, the person claiming a refund must be the same person who purchased and paid GST on the goods"
        and:
        "How do I make a claim?
        On the day of departure you must:
        1. Present the following items to the Customs and Border
        Protection officer at the TRS facility:
        • passport
        (…)".
        Pretty clear, isn't it? When claiming the TRS one makes a signed declaration that all rules were adhered to.

    • Austin 316 on 25/11/2015 - 09:39
      +1

      It is documented that you need a name on the tax invoice if the purchase is more than $1000. I've claimed multiple times for invoices that are less than $1000 and have never been asked for a name.

      • derek324 on 02/12/2015 - 08:44

        See my answer above.

  • derek324 on 02/12/2015 - 10:14

    PS: on second thought I think that I am over formalizing the issue, and you guys may be largely correct :)

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