I was recently on the optus plan that included 8gb of data for $50 a month. After seeing a better deal about a week ago (10gb for $40), I decided I'd try my luck and try to switch plans.
I tried calling numerous times, but none of the reps I spoke to knew about the plan, so I just decided to go into the optus store. When I went in, a rep dialed a number for me to switch my plan, after a few minutes of speaking on the phone everything was all set and I was told my plan was changed and I also got a confirmation sms a few minutes later.
A few days after when my new plan took effect, I decided to call optus just to confirm I was paying the agreed upon $40, rather then $60 but they told me I was paying the full amount. They credited $40 into my account for the first two months of my contact while they have the matter investigated.
Is there any action I can take? I don't want to pay an extra $20 a month for their mistake. I made sure to ask the rep numerous times on the phone when I was switching my contract to reassure me I was only paying $40, which he did a number of times.
I also think they mistakenly put me on this contract because it was supposed to be for new customers and everyone who wanted to keep their numbers has to port theirs over, but for me they just transferred me.
Thanks in advance for the advice.
Same thing is happening with me at the moment. Last week i moved my $30 month to month plan to $70 plan which was 50% for first 6 months. Now i got my first bill and charged $70 and upon calling now i am told that it is only available for the new customers. I asked the rep when signing up if i will be getting the discount and was told a big YES. Now they say he made a mistake there. But why would i pay for his mistake? The matter is under investigation at the moment.