Was pleased to see this.
http://www.acma.gov.au/Industry/Telco/Reconnecting-the-custo…
Although I had a perfect payment history I never got my $20 back from these scum.
Vaya and Live Connected $20 Ripoff
Zum on 09/12/2015 - 13:22
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TPG's $20 deposit is different. At TPG, they use the $20 as a balance so when you make calls when aren't included in your phone plan, they'll deduct the cost from the $20 initial balance and once it reaches below $10, they'll require you to top it up again to $20.
Vaya just takes $20 and hope you forget about it when you switch carriers.
Vaya and Live Connected have agreed that in future they will not require a security deposit unless an individual credit assessment has first been undertaken.
Great news, what's the process for recovering our $20 deposit now that it's no longer required?
The article says they can do security deposit if they do credit assessment on you.
So I am guessing that's what they're gonna do next. Credit assess you to keep the $20, and in the meantime, credit assessment will appear in your credit record too.
Good to hear, but do we get the money back?
I think TPG does the same.